Field Service Technician
Location: Mooresville, NC
Travel: Frequent travel required, including overnight stays
Position Overview
We are seeking a hands-on Field Service Technician to support the installation, maintenance, and repair of advanced metal fabrication equipment. This position will focus on servicing laser cutting systems and press brakes, including TRUMPF machinery, at customer locations.
The ideal candidate will have a strong technical background in electrical, mechanical, hydraulic, and pneumatic systems, along with excellent troubleshooting skills. This role will involve traveling to customer sites to install and commission equipment, provide technical support, train operators, and ensure machinery is operating efficiently. Additional responsibilities will include supporting equipment demonstrations, trade shows, and in-house service operations.
Key Responsibilities
- Install, assemble, and commission new and pre-owned metal fabrication machinery, including laser cutting systems and press brakes.
- Perform equipment start-up, testing, calibration, and operational adjustments.
- Diagnose and troubleshoot electrical, mechanical, hydraulic, and pneumatic systems.
- Conduct preventative maintenance, equipment repairs, and service calls at customer locations.
- Identify electrical component failures involving motors, fuses, coils, control circuits, wiring, and auxiliary equipment.
- Perform mechanical assembly, alignment, and troubleshooting to identify equipment malfunctions and unusual operating conditions.
- Troubleshoot hydraulic systems and adjust pressures, flow rates, and other operating parameters as needed.
- Utilize precision measuring instruments, including micrometers, calipers, and dial indicators, to ensure accurate equipment setup and alignment.
- Perform basic machining tasks, including layout, drilling, and tapping.
- Assist with machine leveling, shimming, rigging, and equipment positioning.
- Operate forklifts and overhead cranes to safely move and position machinery.
- Train customers on equipment setup, programming, operation, and basic maintenance procedures.
- Provide technical assistance and customer support following equipment installation.
- Prepare and operate machinery for in-house demonstrations, customer events, and trade shows.
- Assist with loading, unloading, inspecting, and repairing equipment at the facility.
- Maintain professional communication with customers and provide reliable service throughout the installation and repair process.
- Complete additional service and technical responsibilities as assigned.
Qualifications
- Associate degree, technical degree, or relevant technical training preferred.
- Previous experience servicing, maintaining, or repairing industrial machinery.
- Strong knowledge of electrical, mechanical, hydraulic, and pneumatic systems.
- Experience troubleshooting industrial equipment, control systems, and machinery components.
- Familiarity with metal fabrication equipment, CNC machinery, laser systems, or press brakes is highly desirable.
- Ability to read and interpret technical drawings, schematics, and equipment documentation.
- Experience with precision measuring tools and mechanical alignment.
- Basic machining, rigging, and material handling experience preferred.
- Valid driver's license with a clean driving record.
- Willingness to travel frequently to customer locations, including overnight travel.
- Strong communication and customer service skills.
- Basic computer proficiency, including Microsoft Outlook and Microsoft Office.
- Ability to work independently, manage priorities, and meet deadlines with minimal supervision.
- Strong analytical and problem-solving skills with the ability to work in a fast-paced service environment.
Physical Requirements
- Ability to travel by vehicle or air to customer locations.
- Ability to stand, kneel, bend, and work in various positions while servicing equipment.
- Ability to lift up to 50 pounds periodically.
- Ability to push, pull, and maneuver equipment or materials as needed.
- Ability to safely work around industrial machinery and equipment.
- Ability to operate forklifts, overhead cranes, and other material handling equipment when required.
Additional Information
This position requires flexibility, strong technical aptitude, and a customer-focused approach. The successful candidate will be comfortable working independently in the field, traveling to customer facilities, and providing dependable technical support to ensure equipment operates safely and efficiently.
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