Position Overview
Vivant is looking for a hands-on Field Service Technician to support our customers at locations throughout the Dallas-Fort Worth area.
This role is ideal for someone with practical experience installing, servicing, and troubleshooting networking equipment and connected devices in the field. You will visit customer locations to install preconfigured equipment, inspect and maintain existing hardware, troubleshoot connectivity issues, and replace faulty components when necessary.
You will work with equipment such as routers, network switches, wireless access points, PoE devices, IP cameras, and other network-connected technology. You will also collaborate with our remote support team to resolve issues that require additional technical assistance.
This is a hands-on field service position, not a network engineering or administration role. All networking equipment is preconfigured by our remote support team before deployment. Your responsibility is to handle the physical installation, servicing, testing, and troubleshooting at customer locations. Network configuration and changes to device settings are handled by the remote team.
Cabling and low-voltage work may be part of the job when needed, but the primary focus is installing, servicing, and troubleshooting networking equipment and connected devices, not cable installation alone.
Key Responsibilities
Field Installation and Equipment Maintenance
- Travel to customer locations throughout the DFW area to install, replace, maintain, and service networking equipment.
- Physically install, mount, connect, and test preconfigured routers, switches, wireless access points, and other network-connected devices.
- Replace faulty equipment and components as needed, following established instructions and procedures.
- Perform equipment checks and verify that installations and replacements are functioning properly before completing a service visit.
Troubleshooting and Technical Support
- Troubleshoot physical connectivity and equipment issues involving Ethernet connections, network ports, cabling, power supplies, and PoE devices.
- Inspect and identify hardware failures, loose connections, damaged cables, and other issues affecting equipment performance.
- Troubleshoot connected devices such as IP cameras, VoIP phones, POS equipment, and wireless access points.
- Identify when an issue requires network configuration changes, advanced technical assistance, or ISP involvement, and escalate it to the appropriate team.
- Coordinate with the remote support team to follow troubleshooting instructions and verify that reported issues have been resolved.
Low-Voltage and Connected Equipment
- Install, connect, inspect, and service low-voltage and network-connected equipment as required.
- Perform basic structured cabling tasks, including cable routing, termination, testing, and physical connection troubleshooting.
- Assist with installations involving cameras, PoE devices, and other connected business technology.
Customer Service and Documentation
- Interact professionally with customers at their locations and provide a positive service experience.
- Explain technical issues and completed work clearly to non-technical customers.
- Document service visits, troubleshooting steps, equipment replacements, and resolutions accurately.
- Communicate with the remote support team and installation manager regarding service progress, findings, and escalations.
Requirements
- Previous professional experience in field service, on-site technical support, or installation and maintenance of networking or connected equipment.
- Hands-on experience physically installing, servicing, replacing, or troubleshooting networking equipment such as routers, switches, and wireless access points.
- Basic understanding of networking and connectivity concepts, including Ethernet, IP addressing, DHCP, DNS, and PoE.
- Ability to identify and troubleshoot physical connectivity issues, hardware failures, and equipment-related problems.
- Ability to follow technical instructions and work with preconfigured networking equipment without needing to perform network configuration independently.
- Comfortable traveling to customer locations and working independently with minimal supervision.
- Strong problem-solving, communication, customer service, and documentation skills.
- Ability to work throughout the Dallas-Fort Worth area.
Preferred Qualifications
- Experience supporting restaurants, retail locations, hospitality businesses, or other commercial customer environments.
- Experience installing or servicing IP cameras, POS systems, VoIP phones, wireless access points, or other network-connected business equipment.
- Familiarity with networking hardware from manufacturers such as Cisco, Ubiquiti, Meraki, or similar.
- Experience with low-voltage systems, structured cabling, CAT5e/CAT6, cable termination, and cable testing.
- Relevant technical certifications such as CompTIA Network+ or CCNA.
What Success Looks Like
- You can independently visit a customer location and complete equipment installations or service calls.
- You are comfortable physically installing, connecting, testing, and replacing networking equipment.
- You can identify common hardware and connectivity problems and follow a logical troubleshooting process.
- You know when an issue requires escalation to remote support or the ISP rather than attempting changes outside your responsibilities.
- You communicate effectively with customers and ensure equipment is working properly before completing a service visit.
What We're Not Looking For
This position is not intended for candidates whose primary experience is in:
- Network Engineering or Administration: Designing, configuring, managing, or monitoring complex network infrastructures. Network equipment is preconfigured by our remote support team.
- Data Center Operations: Server administration, virtualization, infrastructure monitoring, or data center hardware maintenance.
- Structured Cabling Only: Primarily pulling, terminating, or testing copper and fiber cables without hands-on experience installing and troubleshooting networking equipment.
- Telecommunications Infrastructure: Primarily working with cell towers, antennas, RF systems, or large-scale fiber infrastructure.
- Help Desk or Desktop Support: Providing remote user support, troubleshooting computers, or resolving software-related issues without relevant field installation experience.
- Security System Installation Only: Installing alarms or surveillance systems without broader experience servicing and troubleshooting network-connected equipment.
Benefits
Healthcare, recognition and rewards, company events, and a real path to promotion.
Pay and Bonus
- $25–$40/hr, based on experience.
- $1,500 bonus after 90 days for:
- Completing installs on schedule, per the SOW and our standards
Schedule
- Monday-Friday, typically 8:00 AM–5:00 PM
- Some projects run late or need weekend work
- Mostly DFW, with about 25% travel outside the market