Pay: $29-$31 hourly plus car allowance and cell phone
Position Summary
The Service Technician is responsible for diagnosing, repairing, installing, and maintaining printers, copiers, and multifunction equipment at customer locations. This position provides technical troubleshooting and customer support, manages an assigned service territory and inventory, and ensures equipment operates according to manufacturer specifications. The technician must demonstrate strong problem-solving skills, professionalism, and a commitment to customer satisfaction.
Essential Responsibilities
Diagnose, troubleshoot, repair, install, and maintain printers, copiers, and multifunction equipment.
Perform preventive maintenance and verify proper equipment operation following repairs.
Respond to service calls promptly and manage assigned service requests efficiently.
Interpret technical manuals, schematics, and wiring diagrams to identify and resolve equipment issues.
Use diagnostic tools, hand tools, and electronic test equipment to perform repairs.
Maintain trunk inventory, service parts, tools, and equipment.
Complete accurate service reports, work orders, and parts usage documentation.
Instruct customers on equipment operation, basic troubleshooting, and routine maintenance.
Communicate effectively with customers, technicians, management, and technical support teams.
Report recurring equipment issues, customer concerns, and service improvement opportunities.
Follow company policies, manufacturer guidelines, customer requirements, and safety procedures.
Required Qualifications
High school diploma or equivalent.
Strong mechanical aptitude, troubleshooting, and problem-solving skills.
Ability to interpret technical documentation, schematics, and wiring diagrams.
Basic understanding of mechanical and electronic systems.
Strong organizational, communication, and customer service skills.
Ability to work independently, manage multiple priorities, and maintain accurate records.
Basic computer skills and ability to use service management software.
Valid driver's license and acceptable driving record, as required.
Ability to travel within an assigned service territory and perform essential job functions, with reasonable accommodation where applicable.
Preferred Qualifications
Associate degree, technical diploma, or certification in electronics, information technology, or a related field.
Experience servicing printers, copiers, multifunction devices, or similar equipment.
Knowledge of preventive maintenance, equipment installation, and component replacement.
Basic understanding of networking and printer connectivity.
Manufacturer-specific training or technical certifications.
Physical Requirements and Work Environment
Ability to lift, carry, and move equipment, parts, and tools as required.
Ability to stand, walk, bend, reach, and use hand tools throughout the workday.
Willingness to drive between customer locations and work in offices, warehouses, and commercial environments.
Ability to follow established safety procedures, customer site requirements, and company vehicle policies.
#DHIR26
Numbers & Facts
Location
Oakland, CA
Skills
Cellular Telephoneunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Copying Machinesunmatched
Corporate Policiesunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Documentationunmatched
Driver's Licenseunmatched
Electrical Wiringunmatched
Electronicsunmatched
Equipment Maintenance/Repairunmatched
Hand Toolsunmatched
High School Diplomaunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Inventory Managementunmatched
Maintenance Servicesunmatched
Multitaskingunmatched
Network Connectivityunmatched
On Site Supportunmatched
Organizational Skillsunmatched
Preventative Maintenanceunmatched
Printersunmatched
Problem Solving Skillsunmatched
Procedure Developmentunmatched
Record Keepingunmatched
Safety Processunmatched
Safety Trainingunmatched
Schematicsunmatched
Technical Supportunmatched
Technical Writingunmatched
Telephone Skillsunmatched
Test Equipmentunmatched
Warehousingunmatched
Willing to Travelunmatched
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