Job Description
Description
At Ohio CAT, we’re more than just a Caterpillar dealership — we’re a team of problem-solvers, hands-on experts, and trusted partners to our customers. We don’t just sell and rent heavy equipment — we keep it running strong.
Summary:
As a Field Service Technician, Rapid Response provider, you’ll be at the heart of providing immediate, on-site support for urgent equipment issues to minimize customer downtime. You’ll use your skills and experience to deliver top-tier service that keeps our customers moving. You will work in the field from a service pickup truck, servicing and performing:
- Immediate, on-site support for equipment breakdowns or urgent service needs to reduce downtime.
- Focus on fast diagnostics and temporary repairs that allow machines to keep operating until full repairs can be scheduled.
- Electronic and hydraulic system checks.
- Quick fault‑code analysis using Product Link, Service Link, Cat ET, CAT Inspect, CAT Interact, and related tools.
- ECM flash updates and configuration adjustments.
- Installation and setup of Product Link or other telematics hardware
- Provide immediate status updates and recommendations.
- Performing Safety Service Letters when applicable
- Escalate major repairs to the shop or full field service teams when necessary
- Adhere to all safety procedures, guidelines, and best practices
Essential Functions and Responsibilities::
- Proficient reading and writing skills
- Strong mechanical and electrical aptitude
- Experienced in computer literacy
- In-depth knowledge of Caterpillar equipment applications, operations, and functions
- Skilled in using Caterpillar diagnostic tools (Electronic Technician, Service Information System)
- Expertise in diagnostic, testing, adjustment, and troubleshooting procedures
- Welding experience is a plus
Minimum Skills and Qualifications:
- High School Diploma or GED is required, along with completion of a technical school program (minimum 2 years) focused on diesel or power equipment systems, plus at least 3 years of relevant industry experience.
- Minimum of 5 years of hands-on mechanical repair experience with diesel, earthmoving, or industrial equipment
- Must have a valid driver's license
Employee Benefits:
- Employer-sponsored pension plan
- Competitive pay rate, including Field-service differential, and a company service truck
- First-year vacation and personal time which builds based on the length of service
- Two different Health Insurance options, including a Health Savings Account (HSA) option
- Flexible Spending Account (FSA)
- Dental and Vision Insurance
- Credit Union Access
- Life Insurance, Short-Term Disability, and Long-Term Disability
- Scholarship opportunities for employee's spouses and children, through the Ohio Machinery Education and Opportunity Foundation
- Company SuccessShare bonuses
- Company provided and laundered uniforms
- Continued technical and professional training
Physical Requirements:
- Lifting/Carrying 40 lb. Lift/Carry and 50lb pulling. Standing/Sitting Up and downstairs, standing, sitting, and climbing into machines. Dexterity Normal. Repetitive Motions Frequent movement requiring hands, wrists, and fingers. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
Keyword: technician, mechanic, diesel, heavy equipment, construction equipment
EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Numbers & Facts
| Location | Youngstown, OH |
| Job Type | Full-time |
| Industry | Other/Not Classified |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1945 |
| Website | http://www.ohiocat.com |
Benefits
Employee Referral Program, Employee Events, Tuition Reimbursement, Paid Sick Days, 401K
About Company
Headquartered in Broadview Heights, Ohio, Ohio CAT is the exclusive, authorized dealer for Caterpillar equipment and engines throughout Ohio, northern Kentucky, and southeastern Indiana. Ohio CAT conducts it’s operations through three divisions: the Equipment Division, the Power Systems Division, and the Ohio Ag Equipment Division.
Skills
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