Field Service Technician

Körber Technologies, Inc., a Sales and Service Company serving the North American Tobacco Industry, has an outstanding career opportunity available for a Field Service Technician to join our team. As a Field Service Technician, you will be working in the Field Service Department with a team of experienced technicians serving our customers' technical service requirements.

Your role in our team

• You will perform the troubleshooting, repair, service, and installation of multiple tobacco machines in a timely and accurate manner, and independently without supervision.
• You should be capable of communicating effectively with customers and within other departments of Körber in both verbal and written form.
• You will support customer personnel by providing technical knowledge and expertise on the equipment.
• You will conduct training for customer personnel on the maintenance, repair, and installation of equipment upon request.
• You will provide technical support to customer personnel regarding the inventory of critical spare parts and convey knowledge on the use of spare parts catalog.
• You will assist in the support of control systems, utilizing manuals, schematics, and test equipment.
• You will be prepared and ready for service assignments, including international travel, for any length of time.
• You will prepare service reports accurately and submit biweekly or more frequently if necessary.
• You will keep abreast of new technological developments of assigned Körber equipment. Be able to support the sale of additional Körber products while in the field with recognition of potential opportunities and reporting them to Sales.
• You will perform work assignments in a safe and responsible manner.
• You will represent the company professionally and conduct business with tact and diplomacy.

Your profile

• You are a college graduate with a B.S. in mechanical/electrical engineering OR you have equivalent education and experience.
• You have at least five years of experience in the assembly, repair, installation, or design of high-speed equipment.
• You have mechatronics skills.
• You have effective communication skills.
• You have proficiency in MS Office.
• If you have previous SAP experience, this is a plus.

Your benefits

• Competitive salary
• Flexible working hours
• Paid vacation
• Vacation purchase program
• Sick days
• Paid holidays
• 401k Plan with a $1 for $1 match up to 6% of your base income
• Medical, dental, vision insurance plans
• Basic life and disability insurances, both short and long term, paid by employer
• Voluntary life insurance purchase program
• Training and Development Program

We are an Equal Opportunity Employer

Recruitment Team

For questions please contact us via jobs@koerber.com.

Please apply exclusively via the "Apply now" button.

Apply now and join our team!

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We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - its worth taking a look!

We are committed to providing an accessible working environment. Applications from people with a recognized disability under German law, including people with severe disabilities or equivalent status, are expressly welcome. We would appreciate it if you could voluntarily indicate this directly in your CV or cover letter so that we can support you as effectively as possible throughout the process. You can find out more about the work of our representative body for people with severe disabilities here. They are happy to answer any confidential questions you may have in advance.

If you have any questions or technical problems, please send us an e-mail to jobs@koerber.com.

Francelys De Leon is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.