Field Service Technician

Join a team of industry professionals who value your skills and talents. At OGI Process Equipment, our goal is to hire talented and motivated people. We offer a friendly work environment with competitive wages and benefits. From engineers to welders, salespeople to sandblasters, OGI has some of the best talent in the industry. Check out our job openings, and we look forward to working with you.

Summary/Objective

The Field Service Technician provides first-line technical support and performs installation, startup, maintenance, repair, and troubleshooting services at customer sites throughout the United States. This travel-focused role works directly with customers and field operators in a wide range of operating environments.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Conduct product installations, startups, preventive maintenance, repairs, modifications, updates, product trials, and basic product-operation support, including work on water bath heaters and industrial heaters.
• Pretest units before shipment to verify proper equipment operation and performance.
• Provide technical expertise and guidance to customers and field operators.
• Respond to customer inquiries and service calls, deliver first-line technical support, and troubleshoot equipment by phone when appropriate.
• Schedule service jobs and coordinate site work with customers.
• Provide feedback on product performance and field conditions to engineers and managers.
• Actively support the company’s commitment to safety and its values.

OGI has determined this position involves safety-sensitive job duties and will be considered a safety-sensitive position for purpose of the Oklahoma Medical Marijuana and Patient Protection Act (“The Unity Bill.”) effective August 29th, 2019.

Competencies

• Technical Capacity.
• Problem Solving/Analysis.
• Communication Proficiency.

Supervisor Responsibility

This position has no supervisory responsibilities.

Work Environment

Work is performed primarily at varied customer sites and may include indoor and outdoor field conditions. Conditions can vary by location and season, including cold northern winters and hot southern summers; reasonable preparation and appropriate practices are expected based on the assignment and conditions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee in this position is regularly required to stand for long periods of time. This position requires walking, the ability to reach, ascend/descend ladders, bend, kneel, and stoop. The employee occasionally will lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

As a primary part of the role, the employee regularly visits customer sites to install, inspect, maintain, troubleshoot, and repair equipment. This work may require moving above, below, over, and around stationary objects. Some sites may have space limitations that make movement while installing, adjusting, or repairing equipment and parts difficult. Customer sites may be hot, cold, or loud.

Position Type/Expected Hours of Work

This position follows a standard work schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m. Because the role requires frequent travel, the employee may need to work additional hours outside the standard schedule, including evenings and holidays. Weekend work or travel is generally not expected but may occasionally be required based on business or customer needs. Flexibility in scheduling is required.

Travel

Frequent travel throughout the United States is a core requirement of this role. Weekend travel is generally not expected but may occasionally be required based on business or customer needs.

Education and Experience

• 2-year technical degree or vocational certificate in related field preferred.
• High school diploma or equivalent (GED).
• Minimum 5 years demonstrated experience.
• Burner knowledge preferred.
• Knowledge of PLC programming and electrical knowledge is preferred.
• Excellent written and verbal communication skills.
• Ability to work independently on assigned tasks.

Additional Eligibility Qualifications

None required for this position.

Work Authorization/Security Clearance

None required for this position.

AAP/EEO Statement

OGI is an equal employment opportunity employer.

OGI recognizes and embraces federal legislation on equal employment opportunity and is committed to providing a workplace free of discrimination. All applicants for employment and all employees will be afforded equal opportunity and treatment, regardless of age, race, religion, gender, national origin, disability status or other protected status.

All employees are responsible for complying with all applicable Federal, State and Local Laws, rules, and regulations regarding non-discrimination practices.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! 

OGI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.