Overview:
Field Service Technician -
Retail Equipment ($60K-$90K DOE Total Comp)
Position Overview
We are seeking a highly motivated Field Service Technician to perform calibration, routine maintenance, and equipment support across commercial and retail environments. This entry-level position is an exceptional opportunity for transitioning military service members and veterans looking to apply their technical aptitude, problem-solving skills, and operational work ethic to a rewarding civilian career. You will work directly with precision equipment, receive dedicated training and support customer operations.
Key Responsibilities
- Execute precision calibrations and preventive maintenance following standardized technical procedures.
- Configure basic PC network settings and perform routine software configurations on specialized hardware.
- Troubleshoot technical issues, escalations, and first-line customer concerns with high attention to detail.
- Maintain complete data integrity across service databases and accurately submit daily operational logs via laptop.
- Collaborate with dispatchers, support teams, and field leaders to ensure optimal customer uptime and KPI achievement.
- Manage inventory levels, specialized tools, and company assets in compliance with organizational policies.
- Participate in an on-call rotation to maintain critical customer readiness.
Qualifications & Requirements
- High School Diploma/GED with military technical training or 1-3 years of electro-mechanical/technical troubleshooting experience; Associate degree in a technical field preferred.
- Strong foundational aptitude in electronics, mechanics, instrumentation, or IT/networking.
- Valid driver's license and clean driving record (residence within assigned service territory required).
- Ability to obtain and maintain relevant technical/weights & measures licenses.
- Proficiency with MS Office suite and adaptability to learn proprietary software systems.
- Flexibility for regional travel (20%) and willingness to work overtime (20%) as required by operational mission needs.
Benefits & What We Offer
- Competitive total compensation ($60,000 - $90,000 DOE) including high earning potential and overtime.
- Company-provided service vehicle, paid insurance, tools, PPE, and clothing allowance.
- Comprehensive health, dental, and vision coverage
- 401(k) retirement plan with generous company match, PTO, and paid holidays.
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Structured career progression and professional growth opportunities within a global industry leader.