Amada America, Inc. has an immediate opening for a Field Service Technician. This individual will be responsible for providing technical support, installation and maintenance of Amada Press and Feedline equipment. The Field Service Technician may also supervise and instruct personnel at customer sites in setting up equipment, as well as training on proper maintenance and operation of Amada equipment.
ESSENTIAL FUNCTIONS:
- Complete all aspects of the installation and maintenance of Amada Stamping and Feedline systems:
- Perform on-site troubleshooting, repair and maintenance
- Installation and commissioning
- Follow up on any aspects outside of the normal scope of work with the proper departments to obtain customer satisfaction.
- Complete status (service) reports, expense reports every week, and technical documentation as needed.
- Maintain excellent customer relations to determine nature of the service or repair and follow through on customer issues.
- Maintain excellent coworker and manager relations.
- Read and interpret electrical schematics, blueprints, and technical manuals to perform complex repairs.
- Provide technical training on new equipment installations to customer employees.
- Complete other required internal paperwork (Urgent Parts Requests, Parts Removal Requests, Purchase Requisitions, etc.)
- Flexible hours and regular travel.
- Provide feedback to the manager on any machine and customer issues that require further action.
NON-ESSENTIAL FUNCTIONS:
- Promote service parts and preventative maintenance contracts.
- Demonstrate a commitment to an Injury-Free Environment by complying with all aspects of the corporate environmental, health, and safety program.
REPORTING RELATIONSHIP:
Area and Regional Service Managers
SUBORDINATE STAFF:
None
KNOWLEDGE:
This position requires technical and working knowledge of:
- Mechanical systems knowledge with hands-on experience repairing Press/Coil Feeding Systems (Feeders) highly preferred.
- Electrical systems
- Hydraulics and pneumatics
- Electrical/Electronic troubleshooting and installation techniques
- Experience troubleshooting PLCs (Omron, Mitsubishi, Allen-Bradley), motors, and drives.
- Bachelor’s degree in Engineering/Electronics preferred, or an equivalent combination of education and practical experience, in a related discipline.
- 5+ years of field service experience in the Metal Stamping/Forming industry.
SKILLS:
- Ability to use hand tools, Volt/Ohm meter, and Oscilloscope.
- Working knowledge of computers and Windows OS.
- Excellent written and verbal communication.
- Excellent relational skills (with customers, coworkers (senior and junior), and management).
- Valid Driver's License and good driving record.
TRAVEL:
Extensive, routine travel, with overnight and weekend stays as needed. Domestic and International 75%.
MENTAL ABILITIES:
- Ability to work harmoniously with others.
- Ability to accept and follow instructions; able to follow the chain of command.
- Ability to support a positive, “can-do” attitude.
- Ability to work alone and with little supervision.
- Ability to take initiative, ownership, and be initiative-taking.
- Thorough and pays attention to detail. Takes an approach of doing a task correctly, not just “good enough”.
- Able to redirect quickly if needed.
- I am motivated and have self-initiative.
WORKING CONDITIONS:
LIFTING: Average Weight: 50 lb. Frequency: Daily
Amada America has an immediate opening for a Customer Service Engineer. This
person will be responsible for providing technical support and maintenance to assist
customers with their Amada press and feedline equipment. While installing new Amada
equipment in customer plants you may supervising/instructing personnel in setting up
equipment, as well as training customer's personnel on proper maintenance and
operation of Amada equipment.
Job Responsibilities:
ï·Perform on-site troubleshooting, repair, maintenance installation &
commissioning of Amada stamping presses and feed line systems.
ï·Meeting with the customer to determine the nature of the service or repair.
ï·Read and interpret electrical schematics, blueprints, and technical manuals to
perform complex repairs.
ï·Providing technical training on new equipment installations to the client
employees
ï·Audit customer's Amada equipment and report all repair requirements found
ï·Provide written and oral reports in English in an accurate and professional
manner
ï·Promote service parts and preventative maintenance contracts
ï·Work flexible hours to support customer service needs including travel to and
from customer’s plants
Minimum Qualifications:
ï·Knowledge of electrical/electronic troubleshooting and installation techniques and
the ability to read electrical schematics and troubleshoot PLCs (Omron,
Mitsubishi, Allen-Bradley), motors, and drives
ï·Capable of performing mechanical press repair or mechanical knowledge of
machinery found in a manufacturing environment with Hands-on experience with
Coil Feeding Systems (Feeders) is highly preferred.
ï·Knowledge of hydraulics and pneumatics
ï·Represent, Amada America effectively in business and social situations as may
be required
ï·Able to work effectively with minimum supervision
ï·Excellent oral and written communication skills
ï·Extensive domestic and international travel is required- 75%
ï·Located or willing to relocate to the Midwest states
ï·High School degree or a technical diploma in a relevant field (Engineering /
Electronics preferred).
ï·5+ years of field service experience in the Metal Stamping / Forming industry
ï·Valid Driver’s License and a good driving record.
Page 1 of 2
Job Requisition Form
Complete this form to request approval for a new or replacement position. Submit to
eaguilar@amada.com and rvillalobos@amada.com once approved by the Division Manager.
POSITION INFORMATION
Job Title Department
Division Region
Work Location Number of Openings
Target Start Date Proposed Fixed Salary Range
Employment Type
Full-Time Part-Time Contract Temporary
FLSA Status Variable Pay (attach Comp Statement)
Exempt Non-Exempt Yes No
REQUISITION DETAILS
Reason for Request
New Position Replacement Rehire Other
If Replacement, Former Employee Name & Last Day Worked If Other, Please Specify
Hiring Manager Reports To
Requested By Date Requested
Amada — Job Requisition Form Page 1 of 2
Customer Service Engineer Stamping
National Service Atlanta
Ky-Remote 1
November 1 30-35
Erik Black 30 September 2026
Lonnie Caupp Lonnie Caupp
Lonnie Caupp 29 September 2026
Page 2 of 2
Job Requisition Form
JOB DESCRIPTION
Key Responsibilities
Required Qualifications
Preferred Qualifications
APPROVALS
Assets Required
Cell Phone Laptop Tool Box Uniforms
Role Name Signature Date
Hiring Manager
Division Manager
Human Resources
Additional Notes
Amada — Job Requisition Form Page 2 of 2
Lonnie R Caupp 29 September 2026
Seneca Chapman
Digitally signed by: Lonnie Caupp
DN: CN = Lonnie Caupp email = lcaupp@amada.com C = US O = Amada America OU = Stamping
Date: 2026.09.28 12:07:14 -04'00'
Digitally signed by Seneca Chapman
DN: OU=National Service, O=Amada America, CN=Seneca Chapman,
E=schapman@amada.com
Reason: I am approving this document
Location:
Date: 2026-10-07 16:09:05
Seneca Chapman