Job Summary:
The Field Service Technician is responsible for diagnosing and repairing major household appliances in customer homes. This role provides exceptional customer service while completing accurate, safe, and efficient repairs across multiple appliance categories. The technician documents all work, manages truck stock, communicates repair needs, and follows established procedures that support first call completion and overall service quality.
Essential Duties:
· Diagnose and repair major household appliances in customer homes
· Review service orders, technical bulletins, wiring diagrams, and manuals to complete accurate repairs
· Communicate clearly with customers about findings, repair needs, parts requirements, and timelines
· Document all work performed, parts used, and notes in company systems
· Maintain accurate truck stock and complete daily inventory checks
· Request parts through proper channels and coordinate with Parts and Dispatch teams
· Ensure tools and equipment are maintained and used safely
· Perform installation of parts as required by the repair.
· Collect payments or signatures when applicable
· Follow all safety procedures, workmanship standards, and company policies
· Represent the company professionally in customer homes
· Operate company vehicles safely and follow all driving and safety policies
· Communicate effectively with any concerns with company provided vehicles with Fleet Management, both cosmetic and mechanical
· Participate in ongoing training to maintain and improve technical skills
· Perform additional duties as assigned
Qualifications:
· One or more years of appliance repair experience or related technical field preferred
· Ability to read wiring diagrams, schematics, and manufacturer documentation
· Strong troubleshooting skills for electrical, mechanical, and diagnostic issues
· Experience with sealed systems is preferred but not required
· EPA Type 1 or Universal Certification is preferred
· Strong communication and customer service skills
· Ability to work independently and manage a daily route
· Valid driver license with a clean driving record
· Ability to use hand tools, power tools, meters, and diagnostic equipment
Physical Requirements:
· Ability to lift and maneuver large household appliances with proper equipment
· Ability to work in confined spaces, kneel, bend, and carry tools or parts
· Ability to work inside customer homes in varying conditions
· Ability to drive for extended periods throughout the workday
Work Environment:
· Work is performed in customer homes, warehouses, and occasionally in shop settings
· Regular exposure to electrical components, moving parts, and tools
· Fast-paced environment with time sensitive repair expectations
· Frequent interaction with technicians, dispatch, parts teams, leadership, and customers
· Requires flexibility as schedules and repair needs shift throughout the day