Field Service Technician

Position: Field Service Technician
Location: Victor, NY

Summary: Nesco Resource is seeking a skilled Field Service Technician to join a growing automation and machine-building organization in Victor, NY. This direct hire opportunity offers the chance to support advanced custom automation systems across a variety of industries while helping expand a newly established service department. The ideal candidate has experience with automation, controls, robotics, or industrial equipment and enjoys troubleshooting complex technical issues both onsite and remotely.

Pay Rate:

• $25.00 - $50.00/Hour (Based On Experience)
  • Overtime Opportunities
    + 10% Travel Premium While Traveling
  • Per Diem for Travel Assignments

Shift(s):

• Day Shift: Monday - Friday
  • Travel Required: Approximately 40%
  • Additional travel opportunities available for candidates interested in increased field work

Job Duties:

• Travel to customer sites for equipment installation, startup, commissioning, troubleshooting, and service support
• Support assembly, debugging, testing, and validation of custom automation systems
• Troubleshoot electrical, mechanical, pneumatic, controls, and automation-related issues
• Provide onsite and remote technical support to customers
• Diagnose equipment failures and implement corrective actions to minimize downtime
• Support Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) activities
• Modify and troubleshoot PLC, HMI, robotics, motion control, and vision systems
• Collaborate with Engineering, Controls, and Machine Build teams to resolve technical issues
• Assist with equipment improvements, system modifications, and field upgrades
• Document service activities, findings, and recommendations
• Maintain professional customer relationships through strong communication and technical expertise

Requirements:

• 5+ years of experience in automation, controls, machine building, or field service environments
• Previous OEM automation experience preferred
• Strong electrical and mechanical troubleshooting abilities
• Experience troubleshooting industrial equipment and automation systems
• Knowledge of PLCs, HMIs, robotics, industrial controls, and automation technology
• Ability to independently diagnose issues and complete repairs in customer environments
• Strong communication and customer service skills
• Ability to remain organized and effective in fast-paced situations
• Willingness to travel approximately 40%

Preferred Technical Experience:

• PLC/HMI platforms including Allen-Bradley, Siemens, or similar systems
• Industrial communication networks including EtherNet/IP, Profinet, and Modbus
• Industrial robotics including Fanuc, ABB, KUKA, or similar platforms
• Vision systems including Cognex, Keyence, or similar technologies
• Motion control systems
• Electrical panels, field wiring, and controls integration
• Pneumatic and mechanical systems
• Custom automation and systems integration

Physical Requirements & Work Environment:

• Combination of manufacturing, office, and customer-site environments
• Frequent standing, walking, bending, and hands-on equipment troubleshooting
• Exposure to industrial machinery, automation systems, and production environments
• Ability to travel domestically and potentially internationally as needed
• Must follow all customer safety procedures and PPE requirements

Benefits:

• Direct Hire Opportunity
• Competitive Compensation Package
• Overtime Opportunities
• 10% Travel Premium and Per Diem
• Career Growth and Leadership Opportunities
• Exposure to Advanced Automation Technologies
• Opportunity to Help Build and Grow a Service Organization

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.