Overview of the Role
The Field Services Administrator will drive operational excellence by seamlessly coordinating onboarding, compliance, and training workflows for both our subcontractor network and in-house technicians. In this role, you will champion efficiency through proactive partner communications, meticulous Salesforce record management, dynamic Excel tracking, and the creation of clear technical training resources.
What You’ll Do
- Outreach & Onboarding: Contact subcontractors via phone and email to guide them through onboarding and collect required paperwork.
- Compliance Documentation: Gather and verify key forms, including W-9s, insurance certificates (COIs), and trade licenses.
- Data Entry: Maintain up-to-date subcontractor profiles, contact details, and certifications in Salesforce.
- Renewals Support: Track document expiration dates and follow up to request updated documentation prior to expiration.
- Excel Tracking: Maintain spreadsheets tracking subcontractor status, resource availability, and operational metrics.
- Basic Reporting: Assist with compiling routine status reports and updating labor tracking files.
- Training Materials: Assist in creating clear instructional handouts, guides, and reference documents for field staff.
- SOP Maintenance: Help organize and format standard operating procedures and site documentation.
- Team Support: Attend planning meetings and support field service operations as needed.
What You Bring
- Database & CRM: Demonstrated hands-on experience in Salesforce for technician record management.
- Spreadsheets & Data Analysis: Strong proficiency in Microsoft Excel, including multi-tab workbooks, formulas, and reporting.
- Outreach & Communication: Professional verbal and written communication for daily subcontractor outreach.
- Content & Document Creation: Ability to create clear instructional guides, templates, and SOPs for field staff.
- Compliance Management: Attention to detail in tracking and renewing insurance, tax, and licensing documents.
Why You’ll Love It Here
- Compensation starting at $17/hr DOE
- Brand-new office in Midvale, stocked kitchen, onsite gym & Peloton
- Wellness perks including an onsite masseuse and mental health support
- Robust benefits package: medical, dental, vision, pet insurance, 401(k) match
- A culture that values innovation, growth, and having fun while doing it
Who We Are
We provide reliable property technology, including managed Wi-Fi, TV, phone, cabling, access control, and smart building solutions to hotels, senior living communities, and apartments. Guided by accountability, integrity, innovation, and exceptional support, we’re committed to creating better experiences for our customers and their guests and residents. Join us in living the Groove Way and shaping the future of property technology.