Field Services Dispatcher-EXAM

Field Services Dispatcher-EXAM

Salary

$27.09 - $36.43 Hourly

Location

Varies by position

Job Type

Full-time

Job Number

26-0813-C1

Department

60 Columbus Water & Power

Division

Division of Water

Opening Date

11/12/2026

Closing Date

12/2/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Definition

Under general supervision, is responsible for dispatching employees and equipment to service areas where additional emergency help, equipment, or material is needed; performs related duties as required.

Examples of Work

(Any one position may not include all of the duties listed, nor do the examples cover all of the duties that may be performed.)

• Operates two-way radio, multi-functional phone system, personal computer, or computer-aided mobile dispatching software to dispatch employees, supplies, and equipment to locations throughout the City;
• Relays complaints to supervisors or other work crews throughout the City; receives messages from employees in the field and notifies proper authorities of various incidents such as accidents, injuries, overflows, spills, and other emergencies;
• Takes messages, over the telephone from the public, employees, and City officials, which are relayed to workers in the field over the radio or personal computer;
• Reads atlases and maps; utilizes GIS mapping systems;
• Operates a personal computer in order to enter service request information and find district numbers;
• Takes telephone calls, emails, and faxes from the public, in addition to radio work, requesting information relative to refuse collection days, locations, hours, and special collections;
• Receives telephone calls concerning dead animals that need to be picked up;
• Receives telephone calls from the public relative to leaks in the water system of their homes that are then relayed to repair crews in the field;

Minimum Qualifications

Completion of the twelfth school grade and three (3) years of clerical, dispatching, or public contact experience. Substitution(s): A certificate of high school equivalence (GED) will be accepted in lieu of the twelfth school grade completion.

Test/Job Contact Information

The names of the applicants passing this administration of this exam will be used to create a NEW, OPEN COMPETITIVE, eligible list for this classification. If you are interested in having your name included on the new eligible list, you will need to apply for this exam within the filing period and successfully complete all phases of the testing process. Questions regarding this process can be directed to the Test Center at 614-645-7439.

The examination process will consist of a computerized exam weighted 100% covering customer service, prioritization, logic and reasoning, problem sensitivity, record locating, multi-tasking, map reading, paperwork, and Microsoft Outlook 2021.

The exam is expected to be administered in December 2026. Approved applicants will be notified by mail/email of their scheduled test date and time.

All applicants must complete all phases of the testing process in order to receive a final score. The names of all candidates who pass this examination will remain on the eligible list for two years, unless the eligible list is replaced prior to or extended beyond the two years. If a candidates name is certified and the candidate is to be considered for employment, the hiring process will include one or more interviews, a criminal background check, and a pre-employment drug test.

The certification process will be: Fixed Band

The City of Columbus is an Equal Opportunity Employer

The City of Columbus seeks to promote compensation strategies that maximize the recruitment, performance, development, and retention of quality employees in support of the Citys Covenant and strategic plan. In addition to a competitive pay plan, the City offers a comprehensive benefits program that includes the following:

• Medical
• Dental
• Vision
• Short-term Disability
• Life Insurance
• Wellness Program
• Tuition Reimbursement

Specifics about these benefit opportunities and eligibility can be discussed with one of the Citys human resources professionals at the time of your interview or by contacting the Department of Human Resources, Labor Relations Office at (614)645-7206 for further information.

01

Have you completed the twelfth school grade, possess a high school diploma, or possess a GED?

• Yes
• No

02

Do you have three years of clerical experience?

• Yes
• No

03

Do you have three years of experience doing any kind of dispatching?

• Yes
• No

04

Do you have three years of public contact experience?

• Yes
• No

05

Did you include all of your relevant work experience and job duties that demonstrate you meet the minimum qualifications for the job? If no, return to the "Work" section of this application and add relevant work experience and job duties. Note: A resume attachment does not substitute for including the relevant information in the "Work" section of this application.

• o Yes, I listed every job and job duty in the "Work" section of this application that demonstrates that I meet the minimum experience qualifications for the job.
• o No, I do not meet all of the minimum experience qualifications for the job.

Required Question

Employer City of Columbus

Address 77 N. Front Street, Suite 330

Columbus, Ohio, 43215

Phone (614) 645-8301

Website https://www.columbus.gov/Government/Jobs