Field Services Engineer Executive AV & Mac/Windows Support

Our Client, an IT Services and Consultant company, is looking for a Field Services Engineer – Executive AV & Mac/Windows Support for their Mountain View, CA location.
 
Responsibilities:

• Provide AV (Audio/Visual) conferencing support as part of the FS Team.
• Remotely support troubleshooting of AV issues by coordinating with on-site technicians.
• Responsible for AV system configuration, troubleshooting, setup, and maintenance.
• Independently manage critical AV meetings, including executive and director-level sessions.
• Handle ad-hoc AV support requests from MDs, Directors, and Expats.
• Provide installation, testing, and on-demand support for IP Phones, AV systems, and conference calls.
• Configure iPads for conference room calendar integration.
• Conducted daily Device checks of AV at ServiceNow Hyderabad .
• Support vendors during new AV device installations and on-site troubleshooting.
• Operate AV devices including Neat Boards, Neat Pads, Neat Bars, etc.
• Use tools and processes to support end-user computing devices, including desktops, laptops, Apple devices, tablets, thin clients, mobile devices, and peripherals
• Manage stockroom of peripherals and laptops, providing quarterly audits and disposal as directed by the business
• Answering to customer inquiries and providing support at Tech Lounge.
• Solving computer issues and prioritizing customer inquiries.
• Installing new programs, managing updates and providing technical support.
• Hands and feet support for network, server and conferencing teams
• Installing, maintaining, and troubleshooting required client software and hardware, whether onsite or remotely.
• Solid knowledge of Mac OSX and must have a minimum of 2 years Mac experience in an Enterprise Environment is required.
• Analyze, troubleshoot and repair a wide variety of PC & MacOS problems related to hardware and software
• Assist in developing and documenting improvements to current processes
• Provide technical support for events, video conferencing, and audio/visual setups.

• Mac OS support
• Windows support
• JAMF , Intune, Okta
• Zsclaler , Global protect VPN
• Experience in Mac Operating system installation and Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred
• Troubleshoot and resolve tickets within SLAs, related to operations and end-user requests
• Experience with a ticketing system- ServiceNow
• Expected to have in-depth knowledge of the latest technology used in Mac\Windows computers and systems.
• Excellent analytical and customer service skills are required to understand the requirements of the clients and the problems arising in the systems.
• Must constantly update his/her knowledge and skills to execute job responsibilities efficiently.
• Years of Experience: 9.00 Years of Experience

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

• Health Benefits
• Referral Program