Field Services Engineer

Job Title: Field Services Engineer
Location: Mountain View, CA 94041
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite

Job Summary:

• We are seeking a talented and dedicated individual to join our team as an EBC AV Engineer.
• The successful candidate will be responsible for providing onsite Audio/Visual (AV) and end-user computing support, including configuration, troubleshooting, setup, and maintenance of conference room and AV systems.
• The role requires experience supporting critical executive and director-level meetings, video conferencing, IP phones, iPads, and AV devices such as Neat Boards, Neat Pads, and Neat Bars.
• The candidate should also possess strong hands-on experience supporting Windows and Mac devices, hardware and software troubleshooting, networking concepts, and ServiceNow ticket management.
• Strong analytical, communication, and customer service skills are essential, along with the ability to provide high-quality technical support for executive meetings, events, conference rooms, and general end-user computing requirements.
• The position is onsite only.

Responsibilities:

• Provide AV (Audio/Visual) conferencing support as part of the FS Team.
• Remotely support troubleshooting of AV issues by coordinating with on-site technicians.
• Responsible for AV system configuration, troubleshooting, setup, and maintenance.
• Independently manage critical AV meetings, including executive and director-level sessions.
• Handle ad-hoc AV support requests from MDs, Directors, and Expats.
• Provide installation, testing, and on-demand support for IP Phones, AV systems, and conference calls.
• Configure iPads for conference room calendar integration.
• Conduct daily device checks of AV systems.
• Support vendors during new AV device installations and on-site troubleshooting.
• Operate AV devices including Neat Boards, Neat Pads, Neat Bars, etc.

End User Computing Support:

• Use tools and processes to support end-user computing devices, including desktops, laptops, Apple devices, tablets, thin clients, mobile devices, and peripherals.
• Manage stockroom of peripherals and laptops, providing quarterly audits and disposal as directed by the business.
• Answer customer inquiries and provide support at Tech Lounge.
• Solve computer issues and prioritize customer inquiries.
• Install new programs, manage updates, and provide technical support.
• Provide hands and feet support for network, server, and conferencing teams.
• Install, maintain, and troubleshoot required client software and hardware, whether onsite or remotely.
• Solid knowledge of Mac OSX and must have a minimum of 2 years Mac experience in an Enterprise Environment.
• Experience in Mac Operating System installation.
• Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred.
• Troubleshoot and resolve tickets within SLAs related to operations and end-user requests.
• Experience with a ticketing system - ServiceNow.
• Expected to have in-depth knowledge of the latest technology used in Mac and Windows computers and systems.
• Excellent analytical and customer service skills are required to understand the requirements of the clients and the problems arising in the systems.
• Must constantly update his/her knowledge and skills to execute job responsibilities efficiently.
• Analyze, troubleshoot and repair a wide variety of PC and MacOS problems related to hardware and software.
• Assist in developing and documenting improvements to current processes.
• Provide technical support for events, video conferencing, and audio/visual setups.

Years of Experience:

• 9 Years of Experience