Field services / Ops lead regional

Role: Engineer

Required Skills: Desktop

Qualification: BACHELOR OF COMPUTER SCIENCE

Experience: 8 - 10 Years

Function: TECHNOLOGY

Apply By: 2026-12-27

Must Have Technical/Functional Skills

Field service support experience under manufacturing domain

ITIL, SLA, incident management, and IMAC

Smart hands support on network, servers, and OT security

ServiceNow ticketing tool experience

Asset management, stock management, audit, and escalation management

Meeting room support

Excellent customer communication

Good to have team management skill

Ops lead role for EUC role

Roles & Responsibilities

Manage day-to-day operation based on onsite support services

Ticket management, KPI, escalation, IMAC, break fixes, and dispatch support

Asset delivery part of DaaS service across hub, spoke, and dispatch sites

Vendor management

Meeting room support

Customer connect

Printer support

OT support

Factory PCS support

Manage team and customer request on priority

Generic Managerial Skills, If Any

Excellent customer handling skills

Governance

Lead operations effectively

Manage escalations at regional level

Be proactive to pick operations issue with customer and fix them

Decision-making capability

Mentor team where possible

Bring continuous improvement.

Salary Range: $65,000 - $75,000 per year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.