Field Services Supervisor

Company Overview 

At FlexTG, we transform the way businesses manage their print environments. As a brand-neutral leader with a nationwide footprint, FlexTG delivers tailored managed print services to organizations of all sizes. Our proprietary technology sets us apart—helping clients streamline operations, reduce costs, and stay ahead in a rapidly changing world. Join a company that values innovation, flexibility, and making a real impact.

Lead the team. Support the customer. Stay connected to the field.

Are you an experienced copier/printer service professional who enjoys solving problems, helping technicians succeed, and creating a great customer experience? If you’re ready to take your technical expertise and leadership skills to the next level, this could be the opportunity for you.

We’re looking for a FieldService Supervisor to lead and support a team of field Service Technicians. You’ll balance people leadership with hands-on technical expertise, helping your team troubleshoot challenging service issues, improve performance, and deliver the reliable service our customers expect.

What You’ll Do

• Lead, coach, mentor, and develop a team of Service Technicians.
• Plan and coordinate technician workloads and service coverage.
• Support technicians in the field and step in on service calls when additional expertise or coverage is needed.
• Help resolve escalated customer and technical issues.
• Conduct regular field observations and coaching sessions.
• Monitor key service metrics such as first-visit fix, calls per day, call duration, territory coverage, inventory accuracy, and parts usage.
• Identify training and development needs and partner with leadership to strengthen technician capabilities.
• Manage parts and inventory goals while supporting efficient service operations.
• Use service management systems and database tools to route and reassign calls.
• Build strong relationships with customers, vendors, technicians, and internal partners.
• Create a positive, collaborative environment where technicians can do their best work.

What We’re Looking For

• 3+ years of experience servicing and troubleshooting digital office equipment, such as copiers, multifunction printers, and related technology.
• Previous experience leading, coaching, mentoring, or developing employees.
• Strong mechanical and technical troubleshooting ability.
• Experience with IT connectivity and network troubleshooting.
• Excellent communication, customer service, and relationship-building skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to organize competing priorities and make sound decisions in a fast-moving field service environment.
• Comfortable using Microsoft Outlook, Excel, Word, service management software, and mobile technology.
• High school diploma or equivalent.
• Valid driver’s license, reliable transportation, and a satisfactory driving record.
• Must be at least 21 years old.
• Flexibility to work evenings or weekends during peak business periods when needed.
• Ability to travel locally throughout the assigned service territory, with occasional out-of-town travel.

Even Better If You Have

• An associate’s degree or equivalent experience.
• 5+ years of digital office equipment/service industry experience.
• Experience supporting enterprise-level customers.

Why This Role?

This is a great opportunity for someone who wants to stay connected to the technical side of field service while taking on greater responsibility for people, performance, and customer experience. You won’t just manage reports and schedules. You’ll be in the field, coaching technicians, solving problems, and helping your team succeed.

If you’re an experienced service professional who enjoys both fixing problems and developing people, we’d love to hear from you.