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Field Support Analyst I

SmartLogix

San Juan, San Juan

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JOB DETAILS
SKILLS
Analysis Skills, Communication Skills, Computer Science, Customer Support/Service, Dell Hardware, Desktop Administration, Desktop Hardware, Desktop PC, Documentation, Establish Priorities, Hardware Components, Help Desk, Identify Issues, Information Technology & Information Systems, Laptop Hardware, Laptop PC, Microsoft Office, Microsoft Windows Operating System, Mobile Devices, On Site Support, Operating Systems, Peripheral Hardware, Problem Solving Skills, Public/Media/Press/Analyst Relations, Systems Administration/Management, Systems Maintenance, Technical Analysis, Technical Delivery, Technical Support, Time Management, Training/Teaching
LOCATION
San Juan, San Juan
POSTED
30+ days ago
Job Objective: The Field Support Analyst I is responsible for providing on-site technical support, including installation, maintenance, and troubleshooting of desktop hardware, software, operating systems, and peripheral devices. This role ensures efficient resolution of technical issues while delivering high-quality support to end users in a field-based environment.

Responsibilities:
  • Install, configure, maintain, and repair desktop and laptop hardware, operating systems, and peripheral equipment.
  • Diagnose and resolve hardware and software issues efficiently.
  • Perform advanced troubleshooting on desktops, laptops, mobile devices, and peripherals.
  • Support and maintain Windows 10/11 operating systems and Microsoft Office 365 environments.
  • Evaluate technical issues and assist in identifying appropriate solutions.
  • Provide basic user training for new system installations and tools.
  • Ensure timely resolution of technical incidents in a field-based setting.
  • Maintain documentation of issues, resolutions, and system updates.


Requirements

Associate degree (AA/AS) in Information Technology, Computer Science, or related field, or equivalent combination of education and experience.

  • Minimum of 1 year of experience supporting PCs and operating systems.
  • Dell Hardware Certification.
  • Experience working with desktop technologies and IT support environments.
  • Availability to work on-site, Monday to Friday, 8:00 AM – 5:00 PM.
  • Location: San Juan PR
Technical Skills:
  • Strong knowledge of Windows operating systems (Windows 10/11).
  • Proficiency in Microsoft Office 365.
  • Advanced troubleshooting of desktop/laptop hardware and peripherals.
  • Experience supporting mobile devices.
  • Understanding of hardware components and system configurations.
  • General business and technical support skills.
Soft Skills:
  • Strong problem-solving and analytical thinking.
  • Effective communication skills (technical and non-technical users).
  • Customer service orientation.
  • Time management and ability to prioritize tasks.
  • Adaptability in a field-based work environment.
  • Ability to work independently and within a team.


Benefits

We offer a competitive package with several advantages.​​

About the Company

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SmartLogix

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