Field Support Associate (Remote)

Field Support Associate (Remote)

As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.

Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Kentucky, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

Job Summary

The Field Support Associate (FSA) is an entry level position that is responsible for assisting the Account Executives with administrative DMVdesk related activities. The FSA will assist Account Managers within a region to ensure that all clients are seen on a regular basis and that all issues are resolved in a timely manner. 

Key Responsibilities

• Live scanning (fingerprinting)

• Vin verifications

• Logbook Cleanup

• Computer, printer, and monitor setups

• Drafting floor plans and document collection

• Software Installation

• Assist with DMV Document preparation

• Assists DMVdesk with technical support tickets

Training and Education that will be provided

• FSA will learn how to complete DMV paperwork

• FSA will learn Business Partner Automation Regulations

• FSA will learn how to us DMVdesk

• FSA will Ride alone with the Registration Support team to assist with the processing of DMV paperwork.

• FSA will attend RMP Online Classes

• FSA will learn the rules and regulations of various DMV transactions.

 Compensation 

The hourly rate range for this position is:  $22.00 - $24.50

The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization. 

At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including -  

• Healthcare Coverage for you and your family covering Medical, Dental & Vision

• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)

• Generous PTO

• Pet Insurance

• Retirement Planning

• ID Theft Insurance

• Life and Disability Insurance

• Commuter Benefits

• Accident & Hospital, Critical Illness Insurance

• Tuition Reimbursement

 Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship. 

Required skills:

• Able to deliver a high level of customer service
• Excellent communication and training skills
• Excellent follow-up and problem-solving skills
• Proficient on a PC (Internet, E-mail, Word, Excel, Google Drive)
• Ability to adapt to a fast-changing environment
• Time management skills
• Ability to work either alone or on a team, with limited supervision
• Must be self-motivated and eager to learn