Field Support Technician - Electrical Systems Maintenance

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Field Support Technician - Electrical Systems Maintenance

Hybrid in United States of America: Austin

End User IT Support& 4 others

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Provide critical field engineering support for deployed electrical hardware systems across the US. Work directly with customers to resolve technical issues, perform installations, and ensure optimal system performance through hands-on troubleshooting and maintenance activities.

Join EPAM to engineer solutions that matter. From AI to cloud transformation, youll collaborate with top-tier innovators, gain autonomy to explore your ideas, and grow your skills in a culture built for tech excellence.

Req.#1109173903

Responsibilities

• Collaborate with key engineers to deliver comprehensive customer support for field-deployed electrical systems

• Perform on-site installation, tuning, and troubleshooting of electrical devices to resolve customer technical issues

• Read, interpret, and analyze complex technical documentation including electrical schematics and mechanical drawings

• Conduct field maintenance activities and provide hands-on support to ensure optimal system performance and reliability

• Travel frequently (approx 50%) across the US to customer locations for equipment support and maintenance activities

• Communicate effectively with customers and internal teams to document issues and provide technical solutions

Requirements

• Fluent English communication skills for effective interaction with native speakers and technical teams

• Solid hands-on experience in support and maintenance of electrical devices and systems

• Valid US drivers license with willingness to travel frequently within the United States

• Strong ability to read and analyze technical documentation, electrical schematics, and mechanical drawings

• Experience in customer-facing technical support roles with proven problem-solving capabilities