Field Tech

Job Summary

This is an entry-level Field Services position with the following responsibilities:

• Service Tickets: Install, configure, and maintain workstations, printers, mobile devices, and peripheral equipment.
• Deployment: Perform application updates and patches as needed, and provide floor support through regular rounding.
• Customer Service: Deliver excellent, personalized service to ensure customer satisfaction and build trusted relationships.
• Collaboration: Work with other Field Services teams, Nursing teams, and Server teams to escalate and resolve issues.
• Communication: Clearly explain issues, solutions, and instructions to customers.
• Time Management: Effectively manage multiple tasks and service appointments within scheduled timeframes.
• Technical Documentation: Read and interpret technical manuals, blueprints, and schematics.
• Adaptability: Adjust to new technologies, tools, and varying work environments and conditions.
• Self-Sufficiency: Work independently on ticket resolution and troubleshooting activities.