Field Service Technician
Primary Function
Dashiell is seeking Field Service Technicians to join our Field Services team in support of high-voltage substation testing, commissioning, and maintenance operations. The selected candidate will be placed at the Field Service Technician I, Field Service Technician II, Field Service Technician III, or Senior Field Service Technician level based on experience, qualifications, and demonstrated technical capability at the time of hire — offering a clear path for professionals at multiple points in their field services career to contribute and grow with our team.
All levels are responsible for performing electrical testing, commissioning, and maintenance on high-voltage substation equipment and protection and control systems. Scope of responsibility, degree of autonomy, technical complexity, and crew leadership expectations increase with each level.
The position will be based out of Ohio and will report to Dashiell’s Field Supervisor or Field Service Manager.
Duties & Responsibilities
Employee may be called upon to perform any or all of the following functions. Responsibilities expand with level of placement:
Core Duties — All Levels
- Perform electrical testing, commissioning, and maintenance on substation equipment including power transformers, circuit breakers, disconnect switches, instrument transformers, bus systems, and cable systems.
- Perform protective relay testing, calibration, and commissioning across electromechanical, solid-state, and microprocessor-based platforms.
- Conduct acceptance testing, functional testing, and energization support for new and modified substation installations.
- Perform insulation resistance, contact resistance, power factor, turns ratio, winding resistance, and other diagnostic tests per applicable IEEE and ANSI standards.
- Read and interpret electrical schematics, wiring diagrams, one-line diagrams, three-line diagrams, and relay settings documentation.
- Prepare accurate and thorough test reports documenting all results, findings, and corrective actions.
- Comply with all Dashiell safety policies, client site requirements, and applicable OSHA regulations at all times.
- Participate in job hazard analyses (JHAs), tailboard meetings, and safety observations before and during all field activities.
- Properly use, inspect, and maintain all assigned test equipment, tools, and personal protective equipment (PPE).
- Identify and report unsafe conditions, near-misses, and incidents immediately.
- Communicate project status, technical findings, and schedule updates to supervisors and project managers.
- Maintain organized project files, test records, and field documentation in accordance with Dashiell standards.
- Perform special projects and complete other duties as assigned or requested.
Expanded Duties — FST III and Above
- Lead and direct field crews on complex, multi-discipline testing and commissioning projects.
- Exercise independent technical judgment on test procedures, troubleshooting, and corrective actions with minimal supervision.
- Manage multi-discipline test procedures and coordinate sequencing across protection, control, and power equipment systems.
- Interface directly with clients on technical matters, scope clarifications, and schedule coordination.
- Review test procedures, reports, and deliverables prepared by other technicians for accuracy and completeness.
- Serve as a technical resource for field crews, providing guidance on testing methods, equipment operation, and industry standards.
Expanded Duties — Senior Field Service Technician
- Carry full accountability for crew performance, project quality, safety compliance, and client satisfaction on assigned engagements.
- Manage project-level schedules, material and equipment requirements, and crew logistics.
- Mentor and develop junior technicians through on-the-job training, knowledge sharing, and constructive performance feedback.
- Coordinate with Field Supervisors and management on resource planning, project staffing, and operational priorities.
- Contribute to the development of test procedures, work instructions, and technical standards for the department.
How You Will Make an Impact
- Ensure the safe, reliable energization and operation of critical electrical infrastructure through expert testing and commissioning.
- Protect Dashiell’s reputation for technical excellence by delivering high-quality, accurate work on every assignment.
- Contribute to project success by maintaining clear communication, thorough documentation, and proactive problem-solving in the field.
- At senior levels, build team capability through mentorship, knowledge sharing, and a commitment to developing the next generation of field service professionals.
- Uphold Dashiell’s safety-first culture by modeling safe work practices and holding teammates accountable.
Minimum Qualifications / Experience
To be considered, candidates must meet the following minimum qualifications (Field Service Technician I):
- Associate’s or Bachelor’s degree in Electrical Engineering Technology, Electronics Technology, or a related technical field; equivalent field experience may be considered in lieu of a degree (2 years for Associate’s, 4 years for Bachelor’s).
- No prior field service experience required; foundational knowledge of electrical systems, power fundamentals, and testing principles expected.
- Ability to read and interpret electrical schematics, wiring diagrams, and technical documentation.
- Strong attention to detail and willingness to learn in a hands-on, field-based environment.
- Effective verbal and written communication skills.
- Valid driver’s license with an acceptable driving record; ability to travel extensively, including overnight stays.
- Ability to pass a pre-employment background check and drug screen.
Candidates may be considered for Field Service Technician II placement with the following additional qualifications:
- Minimum 1 year of experience in high-voltage field services, including testing, commissioning, or maintenance of substation equipment.
- Demonstrated ability to independently perform standard test procedures with limited supervision.
- Proficiency with standard test equipment including relay test sets, insulation testers, and power factor testers.
- Experience producing detailed test reports and field documentation.
Candidates may be considered for Field Service Technician III placement with the following additional qualifications:
- Minimum 3 years of progressive experience in high-voltage field services.
- Demonstrated ability to lead complex, multi-discipline testing and commissioning assignments with minimal supervision.
- Strong technical knowledge of protective relay systems across multiple manufacturers (SEL, GE, ABB, Siemens, Beckwith).
- Experience serving as a technical resource or informal leader for field crews.
- NETA Level II certification or equivalent preferred.
Candidates may be considered for Senior Field Service Technician placement with the following additional qualifications:
- Minimum 5 years of progressive experience in high-voltage field services, with demonstrated crew leadership or senior technician capability.
- Proven track record of managing crew performance, project quality, and client relationships on assigned engagements.
- Experience mentoring and developing junior technicians.
- NETA Level III or IV certification preferred.
- Strong organizational and project coordination skills with the ability to manage schedules, logistics, and material requirements.
Physical Requirements
LEVEL 4 – Field Technical (Testing & Commissioning)
- Ability to stand and walk for extended periods (up to 8–12 hours).
- Ability to climb stairs and ladders and access elevated work areas.
- Ability to lift and carry up to 50 pounds occasionally.
- Ability to bend, kneel, crouch, and work in confined spaces.
- Ability to work near energized electrical equipment.
- Ability to wear required PPE at all times, including hard hat, safety glasses, steel-toe boots, FR clothing, gloves, and hearing protection.
- Ability to operate company vehicles safely and maintain a valid driver’s license.
- Ability to travel frequently, including overnight stays.
Environmental Conditions
- Regular outdoor work in varying weather conditions including extreme heat, cold, humidity, and wind.
- Exposure to electrical hazards, energized equipment, and arc flash environments.
- Exposure to noise, dust, vibration, and industrial job site conditions.
Driving & Safety-Sensitive Position
- This position is classified as safety-sensitive and requires maintenance of a valid driver’s license, acceptable driving record, compliance with company motor vehicle policies, and compliance with drug and alcohol testing requirements.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions as defined by Company policy.