Job Description
The Field Technician, Customer Training employee conducts installations and training for several Wassenburg Medical devices. This role also includes re-trainings, repairs, preventative maintenance, troubleshooting via email, phone or in-person, and provides in-factory support for any inquiry from our customer base.
Job Responsibilities
- Required to travel to facilities to perform installations, trainings, service calls, preventative maintenance, troubleshooting on machines and equipment in the field. Up to 25% overnight travel may be required.
- Assists Service and other Customer Training technicians with technical questions and other various assignments.
- Addresses customer questions and concerns.
- Answers incoming phone calls and documents accordingly.
- Troubleshoots via phone or email professionally.
- Assist Wassenburg Medical Sales personnel in all forms of systems sales, service, installs, and hospital personnel.
- Assist in training of coworkers in areas of service and customer training when designated.
- Assist the Assistant Customer Training Manager with all assigned tasks.
- Assist all company personnel with questions and answers on a variety of subjects.
- Addresses inquiries related to adapters, installation, customer training, and service.
- Maintains spreadsheets for specific tasks and areas that are required.
- Interacts with Sales personnel to coordinate paperwork and forms prior to installation and training.
- Complete and maintain all forms and files related to Device History Records (DHR), FDA regulations, and computer records.
- Other duties as assigned by Management.
Numbers & Facts
| Location | Newtown, PA |
| Job Type | Full-time |
| Company Size | 11 - 50 |
| Headquarters | Warminster, PA, US |
| Website | https://www.wassenburgmedicalinc.com |
Qualifications
Education Required:
High School Diploma, Associate Degree, or 2 or more years of work experience in a related field.
Practical Experience:
Proficient in the use of a computer. Microsoft Word and Excel knowledge required. Previous travel experience preferred. Previous electrical, mechanical, appliance, or repair work preferred.
Skills:
Strong interpersonal and communicative skills. Strong problem solving skills. Technically inclined.
Benefits
Paid Time-Off, 401K Match, Paid Sick Days, 401K, Medical, Dental, Vision
About Company
About Us
Wassenburg Medical is a world leader in delivering excellent endoscope reprocessing products and solutions. Established in 1984 by Gerrit Wassenburg, the business has developed from a family company into a global player and is expert in all aspects related to automated endoscope reprocessing. Wassenburg Medical has been a member of the HOYA corporation since 2013.
Wassenburg solutions are designed to deliver a safe and controlled treatment of flexible endoscopes. Our end-to-end total solution includes pre-cleaning, washing and disinfection, storage, transport and traceability.
Since its establishment, Wassenburg has grown exponentially. With headquarters in the Netherlands, sales offices in the UK, Ireland, Belgium, France, Germany, United States and an exclusive distributors network in Europe, Middle East, Australia, New Zealand and Africa. Wassenburg Medical is expanding its global footprint rapidly.
Our Mission
Our ultimate goal is infection-free patient treatment and a safe, user friendly, efficient and innovative endoscope reprocessing process at every hospital or clinic.
We put safety, quality, care and respect for people and the environment first in everything we do.
Markets Served
Any healthcare setting including but not limited to hospitals, medical centers, outpatient clinics, ambulatory surgery centers, physician offices, etc. Where endoscopy procedures are performed and endoscopic instrumentation require effective cleaning and high-level disinfection.
Skills
- Customer Trainingunmatched
- Identify Issuesunmatched
- Maintenance Servicesunmatched
- Medical Equipmentunmatched
- On Site Supportunmatched
- Preventative Maintenanceunmatched
- Staff Trainingunmatched
- Training/Teachingunmatched
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