Are you seeking a rewarding career with a respected company? Join Opifex-Synergy Pump division where we offer career advancement and professional development in a collaborative, supportive environment. We value teamwork and foster a positive work culture.
We provide high-quality, customer-focused de-watering and fluid transfer solutions. With decades of expertise, our pump division delivers comprehensive solutions from design to on-site installation, system monitoring to dismantle and demobilization, and manufactures over 50% of our products in-house.
Field Technician manages all on-site installation, repair, maintenance, and test tasks. They diagnose errors or technical problems and determine proper solutions. They are responsible for the service and customer support during field visits and dispatches.
Essential Functions
- Troubleshoots, diagnoses, repairs, reconditions, and adjusts equipment on the job site or in the shop, completing all required paperwork.
- Performs routine equipment clean-up, upkeep, safety reviews, and pre-delivery inspections.
- Manages on-site installation, maintenance, and test tasks, and produces timely, detailed service reports.
- Participates in all training programs directed by the Service Manager, and reports any shop tools, equipment, or vehicles that are unsafe or not in serviceable condition.
- Maintains tools in good working order per MSHA and OSHA regulations.
- Completes basic computer tasks, including work orders, parts lookup, and email communication.
- Provides service and customer support during field visits and dispatches, communicating with coworkers and customers to ensure top-quality equipment and exceed customer expectations.
- Comprehends customer requirements, makes appropriate recommendations, and builds positive customer relationships.
- Ties workflow to schedule, follows all company field procedures and protocols, and operates vehicles safely using field automation systems.
- Cooperates with the technical team, shares information across the organization, and exhibits strong teamwork.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Required Education and Experience
- Extensive knowledge of diesel engines and construction equipment.
- Proven field service experience.
- Ability to troubleshoot, test, repair, and service technical equipment.
- Must have own tools.
- Must have a valid driver's license and acceptable driving record.
- Ability to work flexible shifts, including nights and weekends for on-call coverage as needed.
Military service will be considered in lieu of education/certification experience as applicable.
Supervisory Responsibilities
Work Environment
- Primarily conducted at construction sites, equipment yards, and on transportation routes, with regular exposure to heavy machinery and diesel-powered equipment.
- Frequent outdoor work in varying weather conditions, often amid uneven terrain, dust, mud, and noise.
- Work may include both shop-based tasks and fieldwork, including travel to job sites.
- PPE (steel-toe boots, safety glasses, gloves, hearing protection) is required, and safety protocols must be followed at all times.
- Must be comfortable working around large equipment, in confined spaces, or at elevated positions.
- Requires flexibility, as job site conditions and priorities can change quickly.
Travel Required
- Required to travel to various locations for training classes/seminars.
- Drive to various vendors to acquire parts for assigned repairs.
- Position may require several hours of driving daily to job sites.
Physical Demands
- Requires high physical stamina and mobility, including frequent lifting, carrying, and maneuvering of tools and equipment weighing 50 pounds or more.
- Regular bending, squatting, kneeling, crouching, and reaching to secure loads, inspect vehicles, or perform minor maintenance.
- Prolonged standing and walking on uneven terrain, climbing in and out of trucks or onto equipment, and working at heights requiring balance.
- Fine motor skills and manual dexterity for handling controls, securing tie-downs, and completing documentation.
- Must safely operate commercial vehicles and stay alert in potentially hazardous driving and yard conditions.
- Occasional pushing, pulling, and positioning of heavy materials or components.
Other Duties