Field Technician, IKE

About the role

Responsible for troubleshooting, repairing, and maintaining the reliable operation of IKE kiosks across the nation. Works as a pair with the Regional Technical Supervisor for the assigned region, monitoring issues across dashboards and Slack channels and performing repairs in the field, both independently and with the help of technical support and subcontractors. Working knowledge of digital sign operations and basic control systems is preferred. Thrives in a fast-paced environment, can successfully juggle multiple complex projects, values collaboration, and has an enthusiastic, can-do attitude.

Works with the operations team and contractors on outage repairs. Reports problems following established protocol and helps complete corrective action, including managing support and repair tickets, assessing inventory, upgrading computers, replacing LCD displays and touchscreens, and documenting procedures for training purposes.

What you'll do

• Learn and maintain working knowledge of IKE hardware, software, networking, and common problems in order to diagnose and correct issues
• Perform field repairs and troubleshooting of OBM/IKE equipment across the network, including preventive maintenance, scheduled upgrade projects, and responding to emergency issues as needed
• Pair with your Regional Technical Supervisor on major repairs that require two technicians
• Monitor daily kiosk check-ins, assist with remote troubleshooting, and log problems, seeing each issue through to resolution or escalating it through the proper channels
• Follow company processes for repairs, ticketing, and inventory
• Join daily briefings with your Regional Technical Supervisor and operations managers to review tasks and progress.
• Confirm you have the right parts and tools for each assignment
• Interact with OBM/IKE technicians and support staff, city employees, contractors, construction managers, and others as needed

Qualifications

• Knowledge of electronics is required, including experience with software-controlled equipment and using test devices to diagnose and adjust hardware and software
• Competent in basic electrical work, such as measuring voltage, changing fuses, troubleshooting connections and components, and reading specs
• Able to analyze data from field inspections and testing, technician reports, public feedback, and system data.
• Familiarity with a digital multimeter (DMM)
• Knowledge of computer hardware is preferred; software or computer networking experience and an understanding of digital LCD screens are a plus
• Familiarity with basic hand tools and power tools (screwdrivers, sockets, Allen wrenches, drill/driver, etc.)
• Ability to read and understand technical manuals and schematics
• Some warehouse and administrative operations experience is preferred
• Able to work independently; consistent, organized, and detail-oriented
• Can be counted upon to follow a schedule and a process
• Ability to interact with the general public
• Ability to communicate verbally and in writing with internal and external partners
• Willingness to learn and ability to retain information
• High school diploma or GED required; bachelor’s degree or equivalent preferred
• Valid driver’s license

Environmental Conditions and Physical Demands:

• Must be willing to travel out of state, sometimes on short notice.
• Hybrid position including both field work and administrative tasks such as monitoring dashboards, ticketing issues, responding to daily messages, and attending meetings as necessary.
• This job involves manual labor, including driving, lifting, carrying, standing/walking for extended periods, and operating manual, mechanical, and electronic equipment.
• Ability to lift 50+ lbs.