Accelerate your career at Pulse Final Mile, a leading provider of transportation solutions with cutting- edge technology at the core. At Pulse Final Mile, we are customer-centric and strive to deliver the difference, one customer, one home, and one delivery at a time.
Job Description:
As an Operations Manager (OM) at Pulse Final Mile, you will play a pivotal role in providing support to home delivery services for key client(s) and local operations. This fast-paced position requires a skilled professional capable of coordinating multiple projects, maintaining positive customer relationships, and driving operational efficiency.
Responsibilities:
- Coordinate effective communication flow between Network Carrier Partners (NCPs), customers, clients, and retail partners.
- Provide on-site warehouse support daily to ensure carrier teams and drivers adhere to client SOW procedures.
- Oversee the recruitment, processing, and performance of carriers, including the onboarding, training, and development of Network Carrier Partners (NCPs).
- Act as the local Pulse representative within the market, fostering a positive image and ensuring adherence to Pulse standards, while upholding the Pulse culture and values.
- Fully responsible for P&L management, demonstrating fiscal responsibility in operations.
- Directly responsible for hiring, training, and developing direct reports.
- Report directly to the Director of Operations, providing regular updates on operations and performance.
- Serve as a subject matter expert in all fields, both client-related and Pulse-related.
- Possess an intermediate understanding of office suite tools, including Excel, PowerPoint, Word, Power Apps, and SharePoint.
- Ensure compliance with specified contract metrics and terms.
- Maintain high standards for all operational activities.
- Direct and guide supporting management staff.
- Manage contract drivers who are operating up to 7 days per week.
- Work with Pulse senior leadership to develop future sales opportunities.
Requirements:
- Bachelor’s degree or equivalent related work or military experience.
- 5 years of operations experience.
- Experience with Microsoft Office (PowerPoint and Project).
- Supervisory experience in a transportation/supply chain environment.
- P&L experience.
- Proven leadership and collaboration skills with experience effectively supervising, coaching, and influencing employees.
- Excellent analytical, communication, and time management skills.
Pulse Final Mile is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person