Finance Chargeback Supervisor

As the Finance Chargeback Supervisor, you'll be part of the Revenue and Receivables team, leading a team of Chargeback Sr Specialists. You'll oversee the accurate and timely completion of credit card chargebacks, helping deliver a positive customer experience while minimizing financial loss to Best Buy. You'll collaborate with cross-functional partners to drive results through reporting, analytics, operational expertise, and continuous improvement. You'll also serve as a key liaison with banking partners, monitoring service levels and helping resolve issues that impact Best Buy and its customers.

We're looking for someone who can balance day-to-day leadership with problem-solving and continuous improvement in a fast-paced, time-sensitive environment. You'll use financial and analytical skills to identify opportunities to reduce losses, improve efficiency, and strengthen the chargeback lifecycle. This includes developing and monitoring operational metrics, identifying trends, communicating insights to stakeholders, and contributing to short- and long-term initiatives that shape the future of chargeback operations.

This role is hybrid, which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota. You can work virtually from home or another non-Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.

What you'll do

• Partner with supervisors and managers to ensure resources are effectively allocated, aligned, and supported.
• Lead and develop chargeback Sr. Specialists through training, coaching, feedback, and accountability to achieve individual and team goals.
• Collaborate with peers, business partners, and leaders to solve problems and drive strong business outcomes.
• Identify opportunities to streamline processes, improve productivity, and ensure resources are used effectively.
• Serve as a subject matter expert in credit card retrievals, disputes, and chargebacks across designated card types and business areas.
• Make sound decisions, communicate effectively, and solve complex issues with multiple partners in a time-sensitive environment.
• Develop reporting and provide meaningful data and analytics to support leadership decisions.
• Support the training of new employees and seasonal staff members to ensure holiday volumes can be managed against tight timelines

Basic qualifications

• 1.5 years of experience working in Finance or Operational teams
• Intermediate proficiency using Microsoft Suite

Preferred qualifications

• Bachelor's Degree or 5+ years of experience in Accounting, Finance, Business, or related field
• Strong leadership, problem solving, and process improvement skills
• Strong verbal and written communication skills
• Ability to understand and anticipate cross functional impacts associated with role responsibilities
• Demonstrated analytical skills and strong attention to detail
• Previous supervisory role managing and developing teams

What's in it for you

We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Auto Req. ID1048446BR

Location Number 900010 Corporate 1 MN

Address 7601 Penn Avenue South$63050 - $112250 /yr

Pay Range $63050 - $112250 /yr