Finance Manager

Overview

The Finance Manager is responsible for leading financial operations and supporting strategic business initiatives through customer onboarding, credit management, process improvement, and team leadership. This role partners with Operations, Sales, Customer Success, IT, and Finance to implement new customer billing requirements, resolve complex financial and system issues, and ensure accurate financial processes across multiple business lines. The Finance Manager develops employees, drives operational excellence, and serves as a subject matter expert for financial systems, customer implementations, and cross-functional initiatives.

Responsibilities

Essential Duties & Responsibilities:

• Lead, coach, and develop employees through performance management, training, mentoring, and career development.

• Manage customer onboarding activities by coordinating billing requirements, system configurations, pricing validation, testing, and implementation to ensure successful customer launches.

• Review, approve, and process customer credits, billing corrections, and financial adjustments while ensuring compliance with company policies and internal controls.

• Serve as an escalation point for complex financial, customer, and system-related issues by performing root cause analysis and coordinating resolutions across departments.

• Partner with Operations, Sales, Customer Success, IT, Pricing, and Finance to troubleshoot business process challenges and implement long-term solutions.

• Support cross-functional projects, system implementations, acquisitions, and business integrations related to billing, finance, and customer onboarding.

• Evaluate existing financial and operational processes, identify improvement opportunities, and implement efficiencies through automation, standardization, and process redesign.

• Develop and maintain departmental documentation, standard operating procedures, and training materials to support execution.

• Monitor financial and operational performance metrics and analyze trends to improve accuracy, customer experience, and operational effectiveness.

• Collaborate with internal technology teams and third-party vendors to identify, test, and implement system enhancements and new functionality.

• Participate in strategic initiatives and other duties as assigned by senior leadership.

Qualifications

Requirements:

• Strong analytical and problem-solving skills with attention to detail and accuracy.

• Proficiency in Excel and data visualization or reporting tools (e.g., Power BI, Tableau).

• Excellent communication and collaboration skills with the ability to work across departments.

• One to three years of experience in billing, invoicing, or operations support preferred.

• Ability to manage multiple priorities in a fast-paced environment and drive initiatives to completion.

• Ability to work effectively in a team environment while also demonstrating initiative and self-direction.

• Excellent research abilities with strong written and verbal communication skills.

• High School Diploma is required; Bachelor's degree in Finance or General Business is preferred.

This position is based at our Camden, NJ location and requires employees to work onsite five days per week. Candidates must be able to reliably commute to and work from the Camden, NJ office Monday through Friday.

We are excited to share that the base salary range for this position is $90,000.00. This position is also eligible for an annual discretionary bonus, targeted at 3%. NFI takes into consideration applicants" qualifications, experience, education, and geographic location when determining a starting rate of pay.

Employees are also eligible for a robust benefit program, which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

Profit Center

PC-2050