Finance Manager, World Wide Returns & Re-commerce - Ops Finance

We invent bold solutions in sustainable transportation and returns experiences which create trust and value for customers, selling partners, and shippers that benefit people, planet, and profit. We champion and lead the way to achieve Zero Defects, Zero Cost of Returns, Zero Product Waste and Zero Carbon, at scale.

Worldwide Returns & ReCommerce enhances the relationship with Amazon's customers through Support Options and a Returns process that is simple, transparent, and convenient. We work to reduce returns by helping customers keep what they bought and removing defects that would cause a return (Zero Defects). When items are returned or damaged, we maximize reuse and recovery to achieve Zero Cost of Returns and Zero Product Waste, benefiting people, planet, and profit.

The WWR&R Finance team seeks a self-driven Finance Manager excited about solving complex problems that have a customer facing impact, require strategic long-term thinking and help drive the 4 zeroes.

As the Finance Manager, you will partner directly with business, tech and finance teams to identify the right business strategies, help define roadmaps, and provide guidance and reporting. You will play a critical role in communicating business strategy and results with company leadership up to the SVP level. You will own a product that supports an S-Team goal that is reviewed with Amazon"s CEO quarterly, and help build a robust product that is error-free, can scale and is reliable. As a key member of the team, you will influence business model, long term vision and decisions that will substantially reduce cost to sere customers. You will have a strong operational and controllership mindset as we continue our mission to build best-in-class reverse logistics processes.

The successful candidate has demonstrated the following abilities: they influence business owners, support thoughtful decision-making, and adapt to a rapidly-evolving environment. They collaborate with senior executives and various business units across Amazon. They are strong technically, with Excel, SQL and advanced modeling skills. They bring excellent verbal and written communication skills. A successful candidate is adept at identifying high-priority work and projects that maximize results for key stakeholders, and excited about solving complex problems that affect company-wide strategic decisions.

Key job responsibilities

• Use solid financial knowledge and business acumen to build financial models, interpret data, draw conclusions, and make recommendations that deliver results, drive improvements, and influence leaders throughout Amazon. These decisions can have global impact.
• Uses SQL, financial systems and advanced MS Excel functions to work with large data sets. Outputs plans, forecasts, budgets, and consolidations.
• Manages roadmap for product and prioritizes feature development based on impact
• Creates effective business partnerships, manages competing priorities, and provides guidance based on data analysis during unexpected events.
• Uses active listening skills intuitively to communicate data (both written and verbal) in a clear, concise, and unambiguous manner. Adjusts style for various audiences to articulate complex finance issues clearly.
• Collects and analyzes quantitative data to develop relevant reports that drive cost reductions.
• Participates in hiring, developing, and mentoring peers and team members. Seeks and leverages diverse perspectives in all activities.
• Identifies opportunities to resolve defects proactively. Improves, scales, or simplifies finance tools across teams and organizations.
• Contributes to work life harmony by being a positive, collaborative, and effective influencer to new team members as an indicator of operations excellence.

About the team

The WWRR finance team works on high visibility, complex deliverables that have a huge impact on Amazon"s bottom-line. We partner with senior stakeholders across WWRR as well as partner teams. It will be a challenging role with lots of opportunities to learn and grow. You will be part of a close-knit team that supports each other and learns together.