Position Details
POSITION REQUIREMENTS
Job Title Financial Aid Advisor Department Student Services Location Sheridan Posting Category Staff Desired Start Date Hourly Rate (if applicable) Hiring Range $18.44 - $23.06 Full Salary Range $18.44 - $27.67 Benefits Summary
- Employer paid retirement plan (17.621% employer paid; 1.499% employee paid)
- Group Health, Dental and Life Insurance, including Flex Benefits
- 20 days paid annual leave
- Four days per year paid personal leave
- 16 paid holidays per year
- Paid medical, emergency and bereavement leave
- Choice of free meals swipes to use each semester in modern campus dining facility
- Employee and family tuition waivers
- Collaborative work environment
- Onsite fitness center and walking track
- Verizon, Microsoft, Dell and HP employee discounts
- Professional development
Months Worked Annually Full-time 12 months Typical Work Schedule
- Standard office environment
- Occasional evenings and weekends
- Must possess a valid driver's license and an acceptable driving record
- Some lifting may be required
Position Information
Posting Number 20151046P Job Posting Date 09/18/2026 Initial Review Date Open Until Filled Yes Job Summary
The Financial Aid Advisor provides financial aid assistance and student support to prospective and currently enrolled students, families, campus partners, and external customers. Under the direction of the Director of Financial Aid, this position assists students and families in navigating the financial aid process, reviews financial aid documentation, processes awards, and provides accurate information regarding federal, state, institutional, and other financial aid programs.
The Financial Aid Advisor is an important point of contact and is expected to provide welcoming, professional, and student-centered service. The successful candidate will demonstrate strong attention to detail, excellent communication skills, sound judgment, and a willingness to learn and apply complex financial aid regulations and institutional policies.
Reports To Director of Financial Aid Education/Qualifications
- Associate degree from accredited institution required, bachelor's degree preferred.
Knowledge, Skills & Abilities
- Excellent communication skills; ability to effectively convey information - oral, written, and interpersonal.
- Active listener; demonstrate patience and judgment to act based on knowledge and training.
- Self-starter, initiative to work independently and complete tasks in a timely manner.
- Troubleshooting and problem solving.
- Microsoft Office at an advanced level.
- Excellent organization and time management.
- Understand and interpret often unspoken and/or unclearly articulated needs and requests of the financial aid customer.
- Manage a high volume of public contact.
- Read and write at a level appropriate to duties of the position.
- Basic math and budgeting.
- Detail-oriented with the ability to multitask.
- Plan and present informational programs to individuals and groups.
- Considerable skill in establishing and maintaining effective working relationships with officials, employees, students and parents.
- Understand and adhere to Family Educational Rights and Privacy Act (FERPA).
- Understanding of integrated database systems and Policies & Procedures of NWCCD.
- Working knowledge of Title IV financial aid process and office procedures.
Working Conditions/Physical Requirements
- Office setting.
- Occasional weekends and evenings.
- Occasional travel.
- Occasional lifting.
About Northern Wyoming Community College District
Located in historic Sheridan, Wyoming at the foot of the Big Horn Mountains, Sheridan College at Northern Wyoming Community College District (NWCCD) welcomes all learners, empowers student success, and encourages and strengthens community development.
Faculty and staff work collaboratively in a supportive academic environment to ensure students have the tools, resources, and guidance they need to thrive. Our strong academic traditions, innovative programs, and student‑centered approach make Sheridan College and Sheridan College in Johnson County excellent places for students to pursue a wide range of degree and certificate programs, prepare to transfer to four‑year institutions, enter the workforce, or continue lifelong learning.
Sheridan College is a vital component of the community, serving as a trusted educational and workforce partner throughout the region.
Experience
- Microsoft Office experience.
- Computer databases and records maintenance experience.
- Budget maintenance and reconciliation experience.
- Prior financial aid experience preferred.
- Prior higher education experience preferred.
Special Instructions to Applicants
All NWCCD job postings are contingent on funding. Transcripts will be required and may be attached to your online application documents under "Transcripts" and for additional space, under "Other Documents" or emailed to: HR@sheridan.edu. Letters of recommendation are highly recommended and can be attached to your online application documents (up to three letters), or may be sent to Human Resources at HR@sheridan.edu.
Job Duties
These are the job duties for required of the position.
Percentage of time 30% Responsibility/Duty
- Administer federal, state, institutional, and other financial aid programs in accordance with applicable laws, regulations, institutional policies, and established procedures.
- Counsel and advise prospective and currently enrolled students and their families regarding financial aid eligibility, application procedures, available programs, award requirements, deadlines, and financial aid policies.
- Interpret and apply federal, state, and institutional financial aid regulations and communicate requirements and decisions clearly and accurately to students.
- Maintain accurate, complete, and confidential student financial aid records in accordance with FERPA and applicable laws, regulations, and College policies.
- Provide accurate and timely responses to student inquiries through in-person visits, telephone, email, and other communication channels.
- Maintain a high level of customer service while assisting students with sensitive financial and personal circumstances.
Percentage of time 20% Responsibility/Duty
- Understand and maintain working knowledge of Federal, State, Foundation, and Institutional aid programs and financial aid award allocations.
- Review/evaluate financial aid applications and supporting documentation to determine eligibility and ensure compliance with federal, state, and institutional requirements.
- Process and monitor financial aid awards, including grants, scholarships, work-study, student loans, and other forms of financial assistance.
Percentage of time 20% Responsibility/Duty
- Review and resolve verification requirements, conflicting information, professional judgment requests, satisfactory academic progress issues, enrollment changes, overawards, and other eligibility concerns.
- Exercise professional judgment, when appropriate, in evaluating student circumstances and making financial aid eligibility determinations consistent with federal regulations and institutional policies.
- Review and process financial aid appeals and other requests for reconsideration in accordance with established College procedures.
Percentage of time 20 Responsibility/Duty
- Handle aspects of daily operation including responding to voice mail messages and emails in a timely manner, handle incoming and outgoing mail, completing requisitions, scheduling appointments, and performing data entry.
- Assist with the administration and reconciliation of federal, state, institutional, and external financial aid programs.
- Identify and resolve discrepancies between financial aid records, student information systems, institutional accounts, and other applicable data sources.
- Collaborate with Admissions, Registrar, Business Office, Advising/Recruitment, TRiO, and other College departments to resolve student issues and ensure accurate and timely delivery of financial aid.
- Maintain working knowledge of financial aid software, student information systems, reporting tools, and other technology used in the administration of financial aid.
- Participate in professional development and training to maintain current knowledge of financial aid regulations, best practices, and industry standards.
- Contribute to the development and improvement of financial aid procedures, processes, forms, communications, and services designed to improve student access, affordability, and success.
- Support institutional enrollment, retention, and student-success initiatives through effective financial aid advising and collaboration with campus partners.
Percentage of time 5% Responsibility/Duty
- Develop and deliver financial aid presentations, workshops, orientations, and outreach activities for students, families, prospective students, and community partners.
Percentage of time 5% Responsibility/Duty
- Other duties as assigned.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- How did you hear about this employment opportunity?
- NWCCD Website
- Personal Referral
- Indeed
- HigherEd Job
- The Chronicle of Higher Education
- Local Newspaper: Sheridan Press
- Local Newspaper: Gillette News Record
- Local Newspaper: Buffalo Bulletin
- Other Advertisement/Publication
- Other
Documents Needed to Apply
Required Documents
Optional Documents
- Transcripts
- Letter of Recommendation 1
- Other Documents
- Letter of Recommendation 2
- Letter of Recommendation 3