Posting Details
Come and join the Bearkat community!
Named after Texas' legendary hero, General Sam Houston, the university boasts a rich historical legacy that resonates with the spirit of Texas, which provides a balance between a peaceful, natural setting and proximity to urban amenities. With a student population of over 21,000, SHSU offers a vibrant and dynamic community. SHSU has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas and just an hour drive north of Houston, Huntsville provides area residents with a sense of community and belonging.
SHSU offers compelling options for individuals seeking a fulfilling and impactful career including a superior benefit package, competitive salaries and a flexible work environment fostering work/life balance. SHSU offers programs that support a healthy work-life balance, contributing to employee well-being and job satisfaction, as well as, professional development opportunities with our educational assistance and dependent assistance programs.
Posting Information
This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.
Requisition 202600214S Title Financial Aid Assistant III - Customer Service Assistant FLSA status Non-Exempt Hiring Salary
This position is a pay grade 4. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdf
Occupational Category Clerical Department Financial Aid Division Division of Enrollment Open Date 07/21/2026 Open Until Filled Yes Educational and Experience Requirement
High school graduate or G.E.D. equivalent with a minimum of four (4) years relevant clerical, customer service, financial aid, higher education, or related experience is required. Financial aid or other university-related work experience would be helpful. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
Nature & Purpose of Position
Provides personalized Financial Aid customer service to prospective and current students/parents.
Primary Responsibilities
Provides personalized customer service at the highest level. Provides financial aid program assistance to students regarding the application process for grants, loans, scholarships, work-study, and/or other information related to financial aid. Responds to all inbound/outbound telephone calls and emails regarding financial aid. Researches questions and responds to customer inquiries. Inputs data and ensures the accuracy of information. Conducts research as requested. Answers questions and informs students of current eligibility status using available resources. Responsible for the dissemination of financial aid information regarding applications or any other information as required. Runs processes, reviews student financial aid statuses and provides information via telephone or in person. Maintains complex files. Types routine reports and correspondence. Provides statistical and vital information to management team on various data. Performs other related duties as assigned.
Other Specifications
Requires some experience regarding financial aid and the occasional use of independent judgment. Requires ability to work at the front desk, encountering students, parents or staff. Requires ability to retain and relay financial information to students and parents. Experience with Financial Aid Software helpful. Computer skills required. During peak workloads, telephone periods may be extensive.
Full Time Part Time Full Time Position Number Quicklink https://shsu.peopleadmin.com/postings/47933
EEO Statement
EEO Statement
Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.
Annual Security and Fire Safety Report
Applicant Documents
Required Documents
Optional Documents
Screening Questions
Required fields are indicated with an asterisk (*).
The Chronicle of Higher Education
TWC - Work in Texas
Inside Higher Ed
Higher Ed Jobs
HERC - Higher Education Recruitment Consortium
SHSU Website
SHSU Employee
Other
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