Financial Aid Coordinator

The Financial Aid Coordinator supports the daily operations of the Financial Aid Office by managing assigned financial aid processing functions and providing high-quality service to students and families. Primary responsibilities include ISIR processing, COD file management, Veterans Affairs (VA) benefits, Wisconsin state award processing, and assisting students and families with financial aid questions.

Responsibilities

• Process and monitor COD inbound and outbound files, including identifying and resolving errors and rejected records.
• Process, review, and approve ISIRs and identify records requiring corrections or additional documentation.
• Coordinate processing and reporting related to Wisconsin state awards.
• Support the administration and certification of VA education benefits.
• Assist students and families with financial aid questions in person, by phone, and via email.
• Explain financial aid requirements, awards, FAFSA information, required documentation, and next steps.
• Maintain accurate student records and documentation in accordance with federal, state, and institutional requirements.
• Monitor assigned processing queues and reports to ensure timely and accurate completion of financial aid processes.
• Collaborate with Financial Aid and other campus offices to resolve student issues and support effective service.
• Assist with other financial aid processing and office responsibilities as assigned.

Qualifications

• Bachelor's degree required.
• Strong attention to detail, organization, and accuracy.
• Excellent written, verbal, and interpersonal communication skills.
• Strong customer service skills and ability to work effectively with students and families.
• Ability to work independently while contributing effectively to a team.
• Ability to handle confidential information with discretion.
• Proficiency with technology and ability to learn financial aid and student information systems.
• Previous higher education, financial aid, or student services experience preferred.

About Carthage

Located on the shore of Lake Michigan in the thriving Chicago-Milwaukee corridor, Carthage College blends the best liberal arts traditions with desirable degree programs, transformative learning opportunities, and personal attention from dedicated faculty and staff. Our beautiful campus, an 80-acre arboretum with stunning lake views, is home to 2,600 undergraduate students and 200 graduate students. Founded in 1847, Carthage is consistently named a Best Midwestern College by The Princeton Review and a Most Innovative School by U.S. News & World Report. All Carthage employees play a vital part in the success of our students, as we work together to create an environment where all can achieve their true potential. Grow with Carthage.

Carthage College is an equal opportunity employer (EOE) dedicated to the goal of building a culturally diverse community. We welcome applications from a broad spectrum of people, including members of ethnic minorities, women, veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender expression, gender identity, sexual orientation, national origin, protected veteran status or status as an individual with a disability.

This position requires a background screening