Financial Aid Counselor

Position Details

Position Information

Position Title Financial Aid Counselor Job Type Full Time - 12 months Division Enrollment Management Department Financial Aid Office Job Location Crete, NE (68333) Position Summary

Doane University, a liberal arts university in Crete, Nebraska, is hiring a Financial Aid Counselor to provide excellent customer service and guidance to students and their families. Don't let a lack of financial aid experience stop you from applying! While a background in financial aid is a plus, it is not mandatory. Your desire to help others succeed and the ability to show respect for each person's situation is far more important to us.

We provide thorough training to ensure your success in providing assistance with all aspects of financial aid, including determining eligibility, clarifying policies, managing the loan processes, and providing information on financing options.

View full job description

Doane University actively works to create and sustain a welcoming learning community for all members to fulfill their potential, feel valued, and make meaningful contributions to the University. Doane University is an equal-opportunity employer and seeks candidates who reflect the diversity of our society. Applicants must be currently authorized to work in the United States on a full-time basis. Doane University does not provide employment visa sponsorship for this position.

FLSA Hourly (Non-exempt) Salary $18.50 - $22.00 Minimum Required Qualifications

Requires an associate's degree and two (2) years of experience in a highly regulated field that includes managing deadlines, maintaining detailed, accurate records, and ensuring confidentiality and compliance; customer service experience that includes de-escalation and problem-solving; effective verbal and written communication with internal partners and external customers.

Applicants must be able to demonstrate:

• Genuine desire to help others succeed
• Commitment to showing respect for each person's situation.
• The ability to explain complex processes with confidence and empathy.
• A track record of follow-through and personal accountability.

Preferred Qualifications

A bachelor's degree and experience with financial aid in higher education are preferred.

Experience that demonstrates the following is a plus:

• Collaboration across departments or functional offices.
• Compliance with the Family Educational Rights and Privacy Act (FERPA).
• Successful use of technology to determine student eligibility and originate a financial aid award.
• Able to explain, in lay terms, available types of financial aid, scholarships, and general student eligibility criteria.
• Demonstrated ability to communicate effectively with diverse families.

Required Licenses/Certifications Preferred Licenses/Certifications

Physical/Environmental/Working Conditions

Working Conditions

Occasional travel between Lincoln and Crete Campuses

Travel Required No Physical Requirements Sedentary work Outdoor Exposure Primarily exposed to indoor elements Background Check Required Yes

Posting Detail Information

Posting Number STF201 Desired Start Date Position End Date (if temporary) Open Date Review Start Date Close Date Open Until Filled Yes Special Instructions to Applicant

Doane offers a comprehensive benefits package that supports you professionally and personally, including paid time off, health and retirement benefits, professional development opportunities, and free undergraduate and discounted graduate tuition. Visit our benefits page to learn more.

Quick Link for Direct Access to Posting https://doane.peopleadmin.com/postings/2745

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • How did you hear about this position?

(Open Ended Question)

• • Is the salary or salary range listed in the job posting acceptable to you?

• Yes

• No

• • Please describe any previous experience you have working in a customer service enviornment

(Open Ended Question)

Documents Needed to Apply

Required Documents

• Cover Letter
• Resume

Optional Documents

• Other Document