Financial Aid Student Support - PTTemp GCC North

This position serves as the first point of contact for students and parents seeking assistance with financial aid programs at Glendale Community Colleges North Campus, and is responsible for delivering exceptional customer service. The role includes assisting students with the completion of financial aid and scholarship materials, as well as handling escalated financial aid issues and concerns.

Essential Functions

35% - Serve as the first point of contact for students, parents, and visitors by greeting customers, assessing their needs, directing them to the appropriate resources or staff member

35% - Provide general information regarding Financial Aid Office services. Maintain a professional, welcoming, and customer-focused environment.

15% - Office Support Perform general office support duties including scanning, data entry, monitoring office supplies, and maintaining organized workspaces. Ensure documents are handled accurately and confidentially. Maintain clear, professional, and timely communication with students and campus departments

10% - Team and Event Support Assist with office projects, student outreach activities, orientations, workshops, and other campus events.

5% - Attend required training and perform other related duties as assigned to support the mission of the Financial Aid Office.