Financial Aid Student Support - PTTemp level 2

This position serves as the first point of contact for students and parents seeking assistance with financial aid programs, and is responsible for delivering exceptional customer service. The role includes assisting students with the completion of financial aid and scholarship materials, as well as handling escalated financial aid issues and concerns.

Essential Functions

30% - Provide accurate and consistent frontline customer service/assistance to students and parents regarding financial aid programs and related services.

20% - Analyze/interpret regulations and respond to inquiries requiring detailed knowledge of regulations and policies. Ensure compliance with all financial aid policies, and adhere to a superior level of customer service

20%- Review/process reports, awarding, as well as communicate with students via email and chat

20% - Support all day-to-day operations in the Financial Aid Office

10% - Assist with office projects, student outreach activities, orientations, workshops, and other campus events. Attend required training and perform other related duties as assigned to support the mission of the Financial Aid Office.