Financial Aid Systems & Operations Analyst

Position Details

Position Information

Position Title Financial Aid Systems & Operations Analyst Non-Discrimination Statement

The University is committed to providing an educational, residential, and working environment that is free from harassment and discrimination. Members of the University community, applicants for employment or admissions, guests and visitors have the right to be free from harassment or discrimination based on race, color, creed, religion, ancestry, gender, sex, pregnancy and related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, national origin, ethnicity, family responsibilities, marital status, veteran or military status, citizenship status, or any other status protected by applicable law.

Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972. The University does not discriminate on the basis of sex in its educational, extracurricular, athletic, or other programs or in the context of employment.

The University will promptly address reports of discrimination under the University Non-Discrimination and Anti-Harassment Policy (NDAH Policy) or the Sexual Harassment and Sexual Misconduct Policy (SHSM Policy). Anyone who has questions about the above referenced policies, or wishes to report a possible violation of one of the policies should contact:

Elizabeth M. Garcia

Title IX Coordinator

Office of Institutional Compliance & Title IX

Institute of Molecular Biology & Medicine, Suite 315

elizabeth.garcia2@scranton.edu

(570) 941-6645

https://www.scranton.edu/compliance-titleix/

The University of Scranton is an Equal Opportunity Employer/Educator.

University Mission

The University of Scranton is a Catholic and Jesuit university animated by the spiritual vision of Saint Ignatius Loyola, a tradition of excellence, and a commitment to the common good. The University is a community dedicated to the formation of students, and to the freedom of inquiry and personal development fundamental to the growth in wisdom and integrity of all who share its life.

Department Financial Aid Job Purpose

Reporting to the Associate Vice President for Financial Aid & Enrollment, this position serves as a key functional and technical resource supporting the administration, configuration, and ongoing optimization of financial aid systems. The role provides primary oversight of the Ellucian Banner Financial Aid module and related integrated systems, ensuring operational accuracy, regulatory compliance, and efficient data management across federal, state, and institutional programs.

For the right candidate this position is eligible for fully remote work.

Applicants must be authorized to work for any employer in the U.S. Immigration sponsorship will not be offered for this position.

Essential Duties

Financial Aid Systems Administration & Operations

• Administer and coordinate the Banner Financial Aid module, including system configuration, implementation, testing, documentation, and training
• Coordinate annual aid-year setup processes, including roll procedures, parameter updates, table configuration, and system validation for regulatory compliance
• Manage financial aid system operations, including electronic data loads, file transmissions, and data exchanges with the U.S. Department of Education, state agencies, and other external partners - Configure, test, run, and support automated and manual financial aid packaging processes within Banner, ensuring awarding methodologies align with institutional policy, federal regulations, and enrollment management objectives
• Serve as the primary functional subject matter expert for Banner Financial Aid and related ERP platforms, supporting system functionality, optimization, and compliance

Systems Maintenance, Compliance & Integration

• Monitor, research, and implement system updates, including Banner releases, regulatory changes, patches, and enhancements
• Collaborate with Information Technology on system integrations, job scheduling, automation workflows, and enterprise process improvements
• Diagnose and resolve system issues in partnership with IT staff and external vendors to ensure continuity of operations
• Maintain data integrity across financial aid systems, identifying discrepancies and implementing corrective actions
• Ensure compliance with federal, state, and institutional financial aid regulations through system configuration and operational controls

Reporting, Documentation & Audit Support

• Develop, maintain, and distribute operational, management, and compliance reports using Banner, Argos, and related reporting tools
• Support internal audits, program reviews, reconciliations, and compliance monitoring activities
• Develop and maintain system documentation, procedural guides, and updates to the Financial Aid Policy and Procedure Manual

Additional Skills Required

• Maintain knowledge and proficiency with technological skills required for performance of general and program specific duties used for the administration of financial aid
• Maintain knowledge and proficiency of federal, state and institutional aid programs, including compliance and regulations through participation in training seminars, webinars and attendance at conferences
• Proficient user of MS Office (Word, Excel, Power Point) proficiency
• Knowledge and ability with large data base systems, e.g. Banner Sevis
• Excellent organizational skills
• Must maintain highest levels of accuracy and attention to detail
• Excellent verbal and written communications skills
• The ability to multi-task in a fast paced environment
• Knowledge of common office procedures including telephone etiquette
• The ability to uphold human dignity and respect by recognizing each person's worth, valuing diverse perspectives, and treating others with kindness, fairness, and empathy
• Must be able to respect, support and contribute to the University's Catholic and Jesuit mission

Minimum Education Requirements

• Bachelor's degree required

Preferred Education

• Master's degree preferred

Minimum Job Experience Requirements

• Minimum of three (3) years of relevant experience
• Experience with Ellucian Banner or comparable higher education ERP
• Demonstrated experience with system configuration, troubleshooting, and process automation
• Ability to manage multiple priorities in a complex regulatory and technical environment

Preferred Qualifications

• Experience with Ellucian Banner Financial Aid
• Strong understanding of federal, state, and institutional financial aid regulations and processes - Experience with data reporting tools (e.g., Argos, SQL, or equivalent reporting platforms)

Years of Experience 3 University Classification Professional FLSA Classification Exempt Schedule/Work Hours Monday through Friday, 8:30 a.m. to 4:30 p.m. Additional hours as required. Full Time/Part Time Full-Time Annual Schedule 12

Posting Details

Posting Details

Special Instructions to Applicants Posting Number S1087P Open Date 11/04/2026 Close Date 11/25/2026 Open Until Filled No

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Have you earned a Bachelor's degree (or graduate degree)?

• Yes

• No

• • Do you have at least three (3) years of relevant experience?

• Yes

• No

Applicant Documents

Required Documents

• Resume
• Cover Letter

Optional Documents