Financial Brand Store Manager

Description

About Futu US Inc.:

Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU).   

Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience.   

Here's a closer look at our key entities:     

• Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally.
• Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise.
• Moomoo Technology Inc.: Offering a data-rich trading platform, we provide unparalleled insights and tools to enhance your trading strategies. Note that this entity is not a licensed broker-dealer. 

For deeper insights into our entities and affiliates, explore futuclearing.com or moomoo.com/us to discover the future of investing with confidence and innovation.

Financial Brand Store Manager

Store Location: New York 10001

About the Role:

Moomoo US is launching our New York Brand Store, and we’re hiring a Store Manager to own our in-person brand experience, daily retail operations and frontline team leadership. This role leads our store team, delivers welcoming customer experiences, runs local events, and supports visitors exploring the Moomoo investing platform.

Non-negotiable requirement: Active FINRA Series 7 + Series 24 license

You don’t need to check every box. We are flexible: you could be a seasoned retail store leader with strong operations & people management background, OR a licensed financial services professional excited to build an experiential brand retail space and connect with local investors.

Requirements

What You’ll Do

• Own end-to-end daily store operations: staffing & scheduling, opening/closing routines, floor coverage, facility, inventory and vendor coordination, while staying within approved budgets
• Lead, coach and develop our frontline customer team: recruitment, onboarding, performance feedback, and building a collaborative, customer-first culture
• Deliver great in-store customer experience: greet visitors, guide product demos, walk guests through Moomoo’s platform and offerings, route regulated trading/account questions properly, collect customer feedback and resolve service issues
• Plan and run in-store workshops, community events and brand activations; partner with the marketing team to turn campaigns into memorable onsite experiences and drive local awareness
• Track core store KPIs including visitor engagement, event attendance, referrals and customer satisfaction; iterate workflows to lift performance while following compliance, privacy and brokerage rules
• Ensure all team members adhere to FINRA, compliance and company requirements for customer communications, documentation and escalation protocols

What You Bring

Must-Have (Non-Negotiable)

• Active FINRA Series 7 + Series 24 license
• Strong communication skills, good judgement for customer issues and confidential matters, comfort escalating regulated topics appropriately
• Able to work onsite in NYC, including evenings, weekends and holidays for events & store coverage

Core Experience (You only need to be strong in ONE of these two buckets):

Bucket A: Experienced Retail / Hospitality Store Leader 5+ years retail, hospitality, branch or experiential store operations experience, with 2+ years directly managing frontline teams. Proven track record running daily store workflows, scheduling, coaching staff, managing budgets and driving customer satisfaction.

Or

Bucket B: Financial Services Professional Background in brokerage/wealth client engagement; comfortable explaining investment products, walking users through trading platforms, pitching platform value and converting interested visitors. Eager to learn retail store operations and team leadership.

Preferred (Nice-to-have, not required)

• Experience launching a new location or experiential brand space
• Experience hosting investor workshops, client events and local community partnerships
• Hands-on experience with CRM and performance reporting tools
• Passion for fintech, investing and retail brand experiences

What Success Looks Like

Our store runs reliably with consistent, welcoming service standards. Your team is well coached and engaged. Visitors understand Moomoo’s value through thoughtful demos and conversations. Events build local brand awareness, and we grow quality customer connections — all while protecting customer trust and staying fully compliant with regulatory requirements.

Benefits

• Comprehensive Paid Medical Benefits: We prioritize your health with a robust medical benefits plan that covers you and your dependents
• 401k Employer Contribution: We match your contributions to help you grow your retirement savings
• Generous Paid Time Off & Paid Holidays: Take the time you need to recharge and pursue your passions with our generous paid time off policy
• Opportunities for Professional Growth & Development: Invest in your future through hands-on learning, skill-building, and cross-functional work
• Performance Based Bonuses: Your hard work deserves recognition! Enjoy performance-based bonuses that reward your contributions to our team's success

Base pay for a successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is $110,000 - $180,000. This role is also eligible to participate in our discretionary bonus plan.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Futu Holdings Limited, including all subsidiaries, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Warning about fake job posts:

Please be aware of fraudulent job postings by persons not affiliated with Futu, Moomoo, or their affiliates. Criminals may use fraudulent job postings to obtain your personally identifiable information and/or financial information to steal your identity and/or money.

All communications to you will come from a business email address. We do not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a video call. We will not ask you for bank account information nor ask you to pay anything during the hiring process. 

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.