Financial Center Manager

Position Title

Financial Center Manager

Location

Forest Hills, NY 11375

Job Summary

The Financial Center Manager manages the daily operations of the financial center and supports Private Client Groups by servicing client needs in accordance with all applicable Bank policy and procedures.

Job Responsibilities:

JOB RESPONSIBILITIES

• Oversees Financial Center Operations such as client service, cash flow, teller transaction processing, POD scanning. Maintains Financial Center physical location and responds to facilities issues.
• Manages Teller unit and other Financial Center staff, including hiring, terminations, performance reviews/management, time and attendance, scheduling, workflow management, employee relations etc.
• Reviews daily reports (new clients, overdrafts, general ledgers, etc.). May prove teller, vault and overall financial center on daily basis. Performs reviews and audits, prepares and submits monthly & quarterly reports in accordance with policy and procedure.
• Assists PCGs/others with understanding bank policies and procedures, providing direction on transactions, etc. Works with Group Directors to create/maintain an efficient business space. May assist with wires and other administrative tasks.
• Trains staff on all product enhancements, provides training for new hires and assures proper procedures are adhered to in all areas of business in the Financial Center.
• Maintains adequate supplies needed by tellers and bankers: includes cash, counter checks, official checks, money orders, cash, starter kits, stamps, etc.
• Compiles financial data by organization and government regulations; performs internal reviews of activity via reports, responds accordingly based on findings.
• Completes ongoing training as required - Compliance, HR, etc.
• Uses independent judgement and discretion to make decisions (insert additional detail).
• Analyzes and resolves problems pertaining to (insert additional detail)
• Responsible for talent management functions including employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
• Minimum experience required: 2+ Years
• 4 years of banking experience (commercial banking preferred)
• 2 years of management in a financial center
• Financial compliance experience.

Preferred Qualifications:

• Education level preferred: College, Vocational or Associates Degree (2 years or equivalent)
• Minimum of 4 years of experience preferred.

Job Competencies:

• Knowledge with opening business accounts.
• Familiar with Financial Service products.
• MS Office proficiency.
• Decision making and problem-solving skills.
• Strong leadership skills.
• Interpersonal, communication, collaborative skills.
• Positive relationships with clients, PCGs, Directors.
• Ability to resolve issues.
• Manage multiple projects; work in demanding dynamic space.
• Client service oriented, enthusiastic team player, professional demeanor.
• Ability to direct, coach, motivate, supervise.
• Some travel may be required.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
• Physical demands (ADA): The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Pay Range

$59,085.00 - $99,485.00