This role is responsible for providing financial support to include:
Provide optimum face to face service for all patients needing assistance. Facilitates referrals to Medicaid as applicable. Completes and approves/denies Financial Assistance Applications EpicOnbase.
Perform insurance reviews for eligibility for hospital and professional services. Provides estimates out of pocket requirements, copayment, and co-insurance payment plans. DI review. Support drug co-pay application completion. Set up drug coverage in EPIC. Use Cyracom translation devices for all patients requiring translation services.
Review patient bills and provide resolution or provide connection to a resource able to address the issue. Take pre-payments as well as payments towards payment plans. Set up payment plans. Review daily EPIC reports and work queues to provide financial follow-up. Updates EPIC and reviews flags guarantor registration insurances and appropriate billing indicators.
Adheres to contractual guidelines and accepted payer guidelines. Makes every effort to minimize loss of reimbursement denials or delays. Analyzes denials when needed to determine root cause. Review International patients and set up pre-payment prior to treatment per MC Policy.
This is a multi-location department and it is the expectation that all team members will be able to support the multiple location tasks and are able to comfortably work in all locations.
This position will not consider candidates who require immigration sponsorship at this time or in the future.
Minimum Requirements:
Education: High School or equivalent required. Bachelors Degree preferred.
Experience: 4 years relevant experience in customer service and extensive use of desktop computers and applications.
Licensure: None
Physical Demands: This is primarily a sedentary job involving extensive use of desktop computers. Patient facing and seated most of the day.
The starting base rate for this role is $15.99 hourly. Individual compensation will be determined by the selected candidates qualifications, previous work experience, and/or education.
Job Profile: J1711 - Revenue Cycle Operations and Service 4 Career Stream and Level: Operations and Service-O4
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVAs commitment to non-discrimination and equal opportunity employment.