Financial Empowerment Counselor makes a meaningful impact by helping people budget, save, build credit, reduce debt and protect their financial future.
Responsibilities
Provide individualized financial counseling sessions (including both initial and follow-up sessions) and achieve client outcomes.
Assess client needs and develop individual financial action plans with each client.
Engage in ongoing follow-up with clients.
Make appropriate referrals and integrate other wraparound supports (i.e. benefits, tax preparation) into counseling to achieve greater results.
Follow required protocol and program requirements.
Collect, track and report require data using a client management database.
Participate in initial training and ongoing professional development training.
Successfully complete and pass counselor training.
Qualifications
Passionate about the Habitat for Humanity mission and purpose.
Strategic and critical thinker able to focus on operations, systems, and procedures.
An entrepreneurial spirit with a demonstrated ability to take initiative, prioritize work, be highly organized and work independently and flexible in a dynamic environment.
Foundational knowledge of personal finance pillars such as credit, savings, budgeting, and legacy planning with the ability to communicate these concepts clearly.
Passion for learning, synthesizing ideas and integrating ideas into practice.
Experience in meeting planning and discussion facilitation.
A collaborative nature and ability to work within a team while maintaining accountability and responsibility for goals as an independent individual is critical.
Ability to read and process financial documentation.
Proficient in Microsoft Office Suite and able to use a client management database.
Maintain confidentiality of sensitive information.
Ability to work on multiple projects at once in a fast-paced environment.
Strong communications and excellent writing skills with an ability to craft high quality reports, correspondence, and other materials.
Ability to work directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
Ability to provide outstanding customer experience and a passion for assisting people.
Knowledge of community resources or social services.
A high level of patience and empathy.
Preferred qualitications
High school diploma or equivalent required. Associate's or bachelor's degree in social work, human services, finance, business administration, nonprofit management, public administration, or a related field preferred.
Minimum of two (2) years of experience in financial counseling, case management, housing counseling, banking, nonprofit programs, or a related field.