Job Overview:

The Internal Control Manager reports directly to the Director of Internal Audit. The Financial Risk & Controls Manager will be responsible for making meaningful contributions to the identifying and remediating critical risk areas across core accounting operations servicing the US and Canada business.  The role strengthens the organization’s ability to proactively identify and reduce financial misconduct risk across core accounting operations supporting the U.S. and Canadian businesses. Primary responsibilities include assessing financial processes, identifying vulnerabilities, implementing preventive and detective controls, and monitoring their effectiveness. The Manager also leads confidential reviews of suspected misconduct, including false invoicing, procurement abuse, expense reimbursement misuse, vendor misconduct, asset misappropriation, payroll irregularities, and other activities that may expose the organization to financial loss.

The Manager will also be responsible for performing financial control risk assessments including documenting key processes, assessing the control environment, and participating in control mitigation activities.  This includes responsibilities to performing all aspects of internal control projects that encompass planning, execution, and reporting that drives results, accountability, and the perception of real value.

The position partners closely with Operations, Accounting, Procurement, Human Resources, Legal, Compliance, and Internal Audit to evaluate allegations, analyze financial records, identify control weaknesses, and recommend corrective actions. The role also supports the development of a proactive fraud risk management framework and continuous improvement of internal controls designed to prevent and detect misconduct

Your Responsibilities:

• Operate as a full-time ambassador and champion of the Internal Control vision and strategy by demonstrating support and actively communicating with executives, the team, and the business.
• Conduct fact-finding activities, including document review, transaction analysis, data analytics, interviews, and evidence preservation.
• Perform comprehensive analytics of financial data to identify unusual trends, suspicious transactions, control overrides, and potential fraud schemes.
• Manage ongoing transaction monitoring programs to detect and prevent improprieties
• Manage confidential case files and maintain appropriate documentation supporting conclusions and recommendations.
• Coordinate withLegal, Human Resources, Compliance, and external parties when necessary.
• Prepare concise reports summarizing findings, financial impact, root causes, and recommended corrective actions.
• Evaluate the adequacy and effectiveness of internal controls related to financial processes.
• Proactively identify opportunities to strengthen preventive and detective controls.
• Perform risk assessments and assist business leaders in implementing mitigation strategies.
• Monitor emerging fraud trends and develop awareness programs for management and employees.
• Support recovery efforts involving financial losses, insurance claims, or legal proceedings when applicable.
• Develop dashboards and metrics related to fraud risk, investigations, and control improvements.
• Provide periodic reporting to executive leadership regarding significant matters, trends, and remediation status.
• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform any range of special projects, tasks and other related duties as assigned.

Skills & Qualifications:

• Minimum 5+ years of overall experience with at least 2 in a supervisory capacity in some combination of internal audit, public accounting, and/or a business operational role such as finance or IT.
• Bachelor’s degree in accounting, finance, accounting information systems or related field.
• Experience on projects that involve improving internal controls and accounting processes.
• Experience in forensic investigations, reporting, and developing preventive or detective controls
• Proficiency in performing complex data analysis utilizing various sources of information.
• Experience in various aspects of financial reporting including preparation of financial statements and related disclosures.
• Experience with automating data analytics, utilizing AI technology, or real estate is a plus.
• Exceptional communications skills both written and verbal that demonstrates the ability to speak the language of the business not just “audit speak.”
• Strong understanding of GAAP, Sarbanes-Oxley financial controls and/or IT controls and leading business practices.
• Demonstrated ability to thrive in a dynamic, fast-paced environment and manage multiple projects/resources simultaneously.
• High standard of ethics and professionalism.
• Proven ability to work both independently and in a team environment, shifting between the role of an individual contributor, team player and project manager.
• Strong knowledge and experience of Microsoft SharePoint,CoPilot,  Power BI, Microsoft Office applications including Excel, Access, Word, Project, Visio; accounting software such as Yardi, or Jenark
• CPA, CFE, CIA or other relevant designation is a plus.

What We Offer: 

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time-off benefits, paid holidays, and a 401(k) with a competitive company match.