Financial Services Specialist - 6 Month Contract

Job TitleGain experience supporting a major digital transformation.Develop valuable billing, payment, and customer service skills.About Our ClientOur client is a leading provider of environmental and industrial services, supporting a broad customer base across commercial, industrial, and enterprise markets. The organization is currently undergoing a significant digital payment transformation initiative, focused on enhancing the customer billing and payment experience through the implementation of an integrated online payment platform.Job DescriptionHandle customer phone and email inquiries related to invoices, account balances, online payments, autopay, payment status, and payment portal questions.Assist customers with basic navigation of the payment tool and provide guidance on online invoice payment and autopay enrollment.Support customers through the transition to a new integrated payment solution by clearly explaining process changes and available payment options.Identify customer billing or payment concerns and work toward timely resolution or escalation.Collaborate with Financial Services, Customer Experience, Billing, Credit, Sales, and Operations teams to resolve customer inquiries.Accurately process customer requests, payment-related updates, account notes, and follow-up items.Document all customer interactions, actions taken, and resolutions in a timely and accurate manner.Manage challenging customer situations with professionalism, patience, and empathy.Escalate recurring customer concerns, adoption barriers, technical issues, or process challenges to appropriate internal teams.Support billing reviews, accounts receivable follow-up, payment reconciliation, credit hold inquiries, and related financial services activities.Adapt to process changes, training updates, and evolving customer needs.The Successful Applicant1-3 years of experience in a customer-facing role.Experience in a call center, billing, accounts receivable, collections, payment processing, or financial customer support environment preferred.College degree preferred.Strong customer service skills with the ability to explain invoices, billing, payment, and account information clearly.Comfortable assisting customers with technology adoption, online payments, and portal navigation.Excellent written and verbal communication skills.Strong organizational and time-management abilities.High attention to detail and commitment to accurate documentation.Proficiency with Microsoft Outlook, Excel, Word, Teams, and customer service systems.Experience with CRM, billing, payment processing, or customer support platforms.Experience with Stripe, BillTrust, MyIWS, CS360, Tower, or similar platforms is preferred.Ability to thrive in a fast-paced and evolving environment.Strong problem-solving skills, professionalism, and a customer-first mindset.What's on OfferFull-time schedule with consistent hoursOnsite work opportunityHands-on experience supporting a digital payment implementationOpportunity to build financial services and customer support expertiseCollaborative team environmentStructured training and onboarding