Fire Alarm & Security Systems Operations Manager

Job Title: Fire Alarm & Security Systems Operations Manager

Location: Cleveland, OH

Department: Operations - Fire Alarm & Security

Employment Type: Full-time

FLSA Status: Exempt (salaried)

Lead a growing Fire Alarm and Security division with real ownership of your P&L, your people and your results, backed by a family-owned company that rewards performance.

Why Silco

• Unlimited access to training at our James A. Fraser Training Center in Columbus, plus company-paid certifications.
• Eight-time Top Workplaces winner and an Inc. 5000 fastest-growing private company.
• Family-owned since 1931, with approachable leadership and real advancement across branches and departments.
• Veteran-friendly: about 30% of our team has served in the military.

About Silco

Silco Fire & Security protects lives and property for more than 45,000 businesses across Ohio, Kentucky and surrounding states. We design, install, inspect, service and monitor fire protection and security systems, from fire alarms, sprinklers and kitchen suppression to video surveillance and access control. Founded in 1931 and still family-owned and operated, Silco has more than 500 team members across seven branches: Cincinnati (headquarters), Akron, Cleveland, Columbus, Dayton, Toledo and Louisville.

The Role

The Operations Manager leads the Fire Alarm and Security division for the branch, overseeing installation, inspection, service and maintenance delivery. You will lead technicians, coordinators, technical support and project managers; own the branch P&L; partner with sales to grow revenue; and make sure every job meets code and Silco's quality standards.

What You'll Do (Essential Functions)

• Lead, coach and develop a team of technicians, service coordinators, technical support, pre-sales support and project managers.
• Own the division P&L: manage costs, implement cost controls, manage inventory and grow billed work and maintenance revenue.
• Partner with sales leadership on strategies to grow revenue and market share.
• Oversee planning, scheduling and execution of installations, inspections and maintenance projects within budget.
• Ensure compliance with local, state and national codes and safety standards; conduct regular quality audits.
• Serve as a senior point of contact for customers; resolve escalations and build long-term relationships.
• Coordinate with procurement and logistics to keep materials available.
• Drive continuous improvement and adoption of standard processes across the team.
• Lead team meetings and training sessions, present to customers, contractors and leadership. This includes occasionally speaking to large groups at company and community events.

What You Bring

Required

• Supervisory experience in fire alarm and/or electronic security systems (installation, service or integration; security guard supervision does not apply).
• Demonstrated experience managing budgets, costs or a P&L.
• Working knowledge of NFPA 72 and applicable building and fire codes.
• Strong leadership, communication and customer relationship skills.
• Valid driver's license and the ability to travel to job sites and branches.

Preferred

• NICET certification and/or Ohio fire alarm certification.
• Bachelor's degree in business, engineering or construction management, or equivalent experience.
• Experience with Salesforce and project management tools.

Physical Requirements

• Must be able to climb ladders, use lifts, and work at various heights.
• Able to lift, carry, and move up to 50 pounds as needed.
• Frequent standing, walking, bending, kneeling, and crouching throughout the workday.
• Must have good hand-eye coordination and manual dexterity for handling small components and tools.
• Ability to safely operate hand tools, power tools, and testing equipment.
• Must be able to work in confined spaces or outdoor environments as needed.
• Requires occasional pushing, pulling, and reaching overhead.
• Must be able to wear and properly use required personal protective equipment (PPE).
• Capable of driving company vehicles and transporting equipment or materials when needed.
• Ability to remain alert and focused while performing detailed or repetitive tasks.
• Requires occasional attendance at company and community events and customer sites where groups of people are present.

Benefits

• Medical, dental and vision insurance; accident and illness insurance; Flexible Spending Account (FSA).
• Company-paid short-term disability and life insurance.
• 401(k) with company match.
• Paid holidays and generous paid time off.
• Tuition reimbursement and company-paid training and certifications.
• Up to 8 paid volunteer hours per year, plus dollar-for-dollar matching of your charitable gifts.
• Company events and recognition programs that celebrate success.

Equal Opportunity

Silco Fire & Security is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, military status, protected veteran status, or any other characteristic protected by federal, state or local law.

Reasonable accommodation: Silco provides reasonable accommodations to qualified individuals with disabilities and to applicants and employees with known limitations related to pregnancy, childbirth or related conditions. If you need an accommodation to apply or interview, contact Human Resources at (513) 733-5655 or aschmitz@silcofs.com.

Offers of employment are contingent on successful completion of a pre-employment background check and drug screen, conducted in accordance with applicable law, including the Fair Credit Reporting Act. Positions that drive for work also require a motor vehicle record review. Criminal history is evaluated individually in light of the position's duties.

This description outlines the essential functions, qualifications and physical demands of the position. It is not an exhaustive list of duties; other duties may be assigned. It does not create a contract of employment. Employment with Silco is at will.