Firehouse Subs Assistant General Manager

Requirements

• Maintain a positive, professional attitude and lead by example while providing excellent service to every guest.
• Be ready and willing to support the General Manager in leading the restaurant team and daily operations.
• Assist with training, coaching, motivating, and developing a high-performing team.
• Have a basic understanding of food cost, labor cost, sales, and other key restaurant performance metrics.
• Demonstrate the ability and willingness to learn restaurant financials, including Profit & Loss statements and controllable expenses.
• 6+ months of restaurant, supervisory, or management experience preferred.

Additional Requirements

• Ability to work on your feet for extended periods, up to 13 hours when necessary.
• Ability to lift up to 50 lbs.
• Open availability, including the ability to work weekends, evenings, and some holidays as business needs require.
• Strong cash-handling and basic financial accountability skills.
• Basic familiarity with Microsoft Office and restaurant management systems.
• Strong guest service and communication skills.
• Ability to lead, coach, and develop team members.
• Ability to work effectively in a fast-paced restaurant environment and maintain a sense of urgency.

As the Assistant General Manager, You Will:

• Support the General Manager in overseeing the day-to-day operations of the restaurant and ensuring consistent execution of Firehouse Subs® standards.
• Assist in maintaining compliance with all applicable local, state, and federal regulations, including health and food safety requirements, wage and hour regulations, age restrictions, fair employment practices, ADA, OSHA, and other requirements applicable to restaurant operations.
• Demonstrate knowledge of and help enforce all Firehouse Subs® policies, procedures, and operational standards.
• Lead shifts and provide hands-on leadership to ensure superior guest service, food quality, cleanliness, speed of service, and overall restaurant execution.
• Promote a positive, professional, and team-oriented work environment consistent with Firehouse Subs® culture, beliefs, and values.
• Support the General Manager in achieving restaurant profitability by helping manage labor, food cost, controllable expenses, waste, productivity, and sales performance.
• Assist with implementing operational plans, promotions, company initiatives, and restaurant-level goals in a timely and effective manner.
• Assist with staffing needs, including recruiting, onboarding, training, coaching, and retaining qualified team members.
• Participate in the ongoing training and development of Shift Leaders and Team Members and provide consistent coaching and feedback.
• Serve as the manager responsible for restaurant operations in the General Manager's absence and ensure established standards are maintained.
• Assist with scheduling and deployment to ensure appropriate staffing levels based on sales and operational needs.
• Help maintain proper inventory levels, product quality, portion control, waste management, and accurate inventory procedures.
• Support Local Restaurant Marketing efforts and participate in opportunities to grow restaurant sales and guest traffic.
• Promote and support all Firehouse Subs Public Safety Foundation® initiatives.
• Assist with completing required operational reports, documentation, checklists, audits, and other administrative responsibilities accurately and on time.
• Maintain awareness of restaurant equipment and facility conditions and promptly communicate maintenance or repair needs to the General Manager.
• Handle guest concerns professionally and take appropriate action to ensure effective guest recovery.
• Maintain strong communication with the General Manager regarding staffing, operations, guest concerns, maintenance, performance issues, and other matters that may impact the restaurant.
• Represent Firehouse Subs® professionally and positively with guests, employees, vendors, and the local community.
• Continuously develop the operational, financial, and leadership skills necessary to successfully manage the restaurant and prepare for future advancement opportunities.
• Perform additional duties and responsibilities as assigned by the General Manager, District Manager, or Owner.

Firehouse Subs is a U.S.-based, fast casual restaurant chain founded in 1994 in Jacksonville, Florida by former firefighter brothers Chris Sorensen and Robin Sorensen. Firehouse Subs has opened over 1,180 restaurants in 46 states as well as Puerto Rico, Canada and non-traditional locations.

Salary

$12.00 - $16.00 per hour

Benefits

Tips, Other, Flexible schedule, Other, Paid training

Job Type

Full time

Schedule

Night shift, Day shift, 8 hour shift, 10 hour shift, Weekend availability