Fixed Operations Manager

OVERVIEW: The Fixed Operations Manager is responsible for overseeing all service, parts and marina department operations. The Fixed Operations Manager will be responsible for the reputation, efficiency and profitability of the service, parts and marina departments. As with all positions within dealerships, this position will have a focus on improving the sales performance and FANS Scores.

KEY RESPONSIBILITIES:

• Preparing an annual operating budget, goals and objectives for each of the fixed operations departments and monitoring the departments' performance.
• Directing the hiring and training of managers for the service, parts and marina departments.
• Working with fixed operations department managers to improve profitability and efficiency.
• Creating and maintaining a positive relationship with customers, ensuring that fixed operations department's staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.
• Working directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines.
• Maintaining compliance with company service and pricing policies.
• Understand and keep abreast of the federal, state, and local regulations that affect operations, and comply with these regulations as well as hazardous waste disposal and OSHA regulations.
• Create uniformity by providing the necessary training and guidance to fixed operation department personnel in order to ensure productivity and allow for a consistent and excellent customer experience throughout.
• Assist the Service Manager in establishing individual goals and training curriculum tailored to each team member.
• Builds a winning team by recruiting, hiring, training, coaching, evaluating, motivating, and rewarding Department Team Members.
• Ensure all fixed operation department personnel represent the store in a professional manor and are provided with appropriate uniforms to comply with the company dress code.
• Cross train others within the departments to assume the responsibilities of the manager in the case of absence.
• Ensure each and every employee is trained to the appropriate skill level of their position for the utmost success and manufacturer certification.
• Ensure Marina occupancy and efficiency levels are maintained
• Ensure the location property is properly maintained and suitably upkept.
• Keep General Manager abreast of all trends and opportunities related to the fixed operations areas of the business.
• Other duties as assigned

PHYSICAL REQUIREMENTS:

• Physical requirements for a Fixed Operations Manager can be physically demanding. Key physical demands include:
• Lifting and Carrying: The ability to lift, push, pull, or carry heavy objects, at times more than 50 pounds.
• Physical Stamina: Ability to stand and walk for long periods, sometimes up to several hours a day.
• Climbing and Balance: Ability to climb vertical ladders and navigate stairs, including entering/exiting boats through hatches.
• Weather Conditions: Exposure to extreme weather conditions including heat and cold

KEY RESULT AREAS:

• Customer satisfaction and enthusiasm/FANS
• Accurate accounting for transactions
• Ability to work with others
• Timely completion of work
• Establish and maintain positive relationships with all departments
• Presentable and professional Ships Store
• Knowledge of products sold
• Ability to speak effectively with customers
• Accurate inventory maintenance
• Movement of products - no old merchandise in inventory
• Ability to work with minimum supervision
• Organized and presentable promotions