Fixed Ops Service Manager

Position Overview

Ross Downing Chrysler Dodge Jeep Ram of Mobile is seeking a proven Service Manager and leader to oversee and grow a high-performing service department. This role is responsible for driving profitability, operational efficiency, and customer retention through strong leadership, process execution, and team development.

If you thrive in leading people, setting clear goals, and running a structured, results-driven department within a growing automotive group, we want to talk to you.

Essential Duties & Responsibilities

• Set, forecast, and achieve departmental goals and objectives

• Recruit, train, motivate, coach, and evaluate all service department staff

• Prepare and manage monthly and annual operating budgets

• Monitor department performance using reports, KPIs, tracking systems, and customer surveys

• Ensure compliance with manufacturer warranty and policy procedures

• Lead weekly service department meetings

• Monitor technician productivity and payroll reporting

• Maintain high-quality repairs while minimizing comebacks through quality control checks

• Stay current on new equipment and tools and recommend purchases as needed

• Serve as the primary liaison between the dealership and factory representatives

• Manage labor pricing guides and maintenance menus

• Address customer concerns promptly and professionally in alignment with dealership guidelines

• Maintain a safe, organized, and professional work environment

• Stay current with technology and software required for modern dealership operations

Systems & Tools Experience

• Microsoft Office (Teams, Outlook, Excel)

• X-Time / Dealer FX

• Dealertrack

Qualifications

• Proven track record of success in an automotive service leadership role

• Strong leadership and team development skills

• Excellent customer service and CSI performance

• Outstanding verbal and written communication skills

• Ability to perform in a structured, process-driven environment

• Strong organizational and problem-solving abilities

• Valid driver’s license required

Benefits

• Health, Dental, and Vision Insurance

• Life Insurance

• Paid Time Off

• Employee discounts

• Professional development and training opportunities

Note: Waiting periods may apply.

Equal Opportunity Employer

Ross Downing Chrysler Dodge Jeep Ram of Mobile is an equal opportunity employer and does not discriminate or tolerate harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.