Customer Support/Service, English Language, High School Diploma, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, State Laws and Regulations, Writing Skills
Duration: 04+ months contract with possible extension
Location: Tallahassee, FL 33602 (Onsite)
CANDIDATE RESPONSIBILITIES:
Contact constituents/complainants to discuss the details of the complaints that are filed.
Read state statute and compare with complaints to analyze the issue.
Communicating with the public, so good customer service skills are a MUST.
Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.
Provide any resources or referrals, as appropriate.
Send a written correspondence to the complainant once approved by the supervisor.
Close the case out by adding the appropriate codes/activities/statues in Versa.
Document the actions in the OnBase system.
REQUIRED SKILLS:
Communicate verbally and in writing appropriately
Read and interrupt Florida statutes
Previous experience working with the public in a professional work environment
Exceptional organizational skills
Commit to the project time line
Skills:
SkillRequired / DesiredAmountof ExperienceExpertise RatingMove
Ability to speak and understand English
Required
High school diploma
Required
Excellent written and oral communication with the public
Required
Ability to read and interrupt Florida State Statues
Required
1
Years
Experience working with the public in a professional work environment
Required
3
Years
Experience working with the public and analyzing complaints
Required
1
Years
Experience using Versa
Highly desired
Experience using OnBase system
Highly desired
Bachelors Degree
Highly desired
T
TPI Global (formerly Tech Providers, Inc.)