FL-DOE-OSFA-Customer Service Representative

FL-DOE-OSFA-Customer Service Representative (805321)
Title/Role: FL-DOE-OSFA-Customer Service Representative
Region Description:
Florida Temp Staffing
Req. Status: Open
No. of Openings: 1
Start Date: 07/01/2026
End Date: 06/30/2027
No New Submittals After: 06/22/2026
Max Submittals by Vendor: 2 Per Opening
Worksite Address: 325 W. Gaines St. Tallahassee, Florida 32309

Agency Interview Type: In Person Only
Work Arrangement: Onsite
Bill Rate High: $30.31 USD Per Hour
Do Not Allow Submission Above Maximum Bill Rate: Yes

Short Description:
Customer Service Specialists needed to answer calls from Florida high school and college students concerning Florida scholarships and grants. (This will renew for next fiscal year). As of 10/1/26, the pay rate will increase to $15.00/hr

Complete Description:
Customer Service Specialists needed to answer calls from Florida high school and college students concerning Florida scholarships and grants. The position is 40 hours per week, Monday through Friday from 8 AM to 5 PM.

Pay Rate $14.00/hr, Vendor Rate $18.20/hr

Knowledge, Skills and Abilities:

-High school diploma, general education degree, or equivalent.
-Ability to stay calm when customers are stressed or upset.
-Comfortable using computers.
-Experience working with customer support a plus

Applicants must pass a level 2 screening background check, that includes fingerprinting for statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and federal criminal records checks through the Federal Bureau of Investigation, and may include local criminal records checks through local law enforcement agencies.

Skill Required / Desired Amount of Experience
Ability to speak and understand English Required
High school diploma, general education degree, or equivalent. Required
Experience in a professional work environment Required 2 Years
Experience using a computer Required 1 Years
Ability to stay calm when customers are stressed or upset. Required
Experience working with customer support a plus Desired