Fleet Dispatch

WHAT YOU'LL DO

• Answer incoming calls and dispatch tow trucks to the right location, fast.
• Track every driver and job in real time — location, ETA, and status.
• Route jobs efficiently based on driver location, truck type, and priority.
• Follow up to confirm each job is completed and the customer is taken care of.
• Communicate professionally with customers, drivers, and motor club/insurance partners (AAA and others).
• Keep accurate records in our dispatch system (Towbook).
• Flag problems — delays, disputes, safety issues — before they become bigger problems.

WHAT YOU BRING

• Prior dispatch experience (towing, trucking, delivery, or emergency services) preferred.
• Strong knowledge of local roads and geography.
• Clear, calm communicator — on the phone and under pressure.
• Comfortable multitasking across several live jobs at once.
• Basic computer proficiency; dispatch software experience a plus.
• Reliable, accountable, and able to work a rotating or overnight shift as needed.