Fleet Operations Manager

Compensation Range: $29/hr - $31.70/hr commensurate with experience 

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview:

The Fleet Operations Manager is responsible for managing daily moving, salvage, and Call Center operations while driving sustainable salvage revenue growth. This role ensures operational leadership, including truck routing, scheduling, and frontline Call Center for coordination.

Responsibilities:

Primary:

• Manage the daily operations of the Moving Department and Call Center for logistics, including truck routing, scheduling, and donor follow-up & shop communication.
• Supervise, train, and develop movers and operational staff, ensuring high performance, accountability, and customer service standards.
• Confirm inbound donation leads (phone and web) into profitable pickups.
• Implement and maintain systems for operational efficiency, accountability, and data tracking.
• Develop and maintain systems for warehouse space utilization, including intake, storage, and outbound staging areas, to ensure efficient workflow, maximize capacity, and support timely movement of donations and inventory
• Oversee fleet maintenance, equipment readiness, and compliance with safety and operational standards.
• Identify opportunities to maximize salvage revenue and execute plans for sustainable growth.
• Partner with vendors to support salvage goals, scheduling, and logistics needs.
• Monitor and analyze operational data; use insights to improve performance and productivity.
• Maintain strong working relationships with thrift leadership and external partners.
• Participate in Housing Works advocacy efforts supporting the mission to end homelessness and HIV/AIDS.

Secondary:

• Assist with recruiting, onboarding, and training staff; develop structured training tools and programs.
• Conduct system audits and operational reviews to identify gaps and implement improvements.
• Coordinate moving support for Thrift Shop events and agency needs.
• Reconcile vendor invoices, payments, and service agreements.
• KPI’s:
  • Meet or exceed salvage revenue goals
  • Meet or exceed furniture unit goals
  • Compliance to overtime budget

Other functions that may be required with this position include:

• Participate in marketing and sales related meetings
• Source and manage temporary and freelance support as needed
• Compliance with agency trainings

Requirements:

• High School Diploma, GED, some college preferred
• Valid New York State driver’s license with a clean driving record; ability to operate trucks and provide coverage when needed.
• OSHA certification preferred, or willingness to obtain certification.
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
• Flexibility in schedule; weekends and holidays may be required; may be required to work over 40 hours a week as necessary with prior approval from Director of Processing, Moving & Salvage or VP of Thrift Retail. Non-exempt employees are paid overtime at the rate of 1.5 times their hourly rate for all hours worked in excess of 40 in a given work week. It is required that prior to working overtime, all non-exempt employees must have written authorization from the Director of Processing
• Frequently required to stand, walk, kneel, and bend for long periods of time
• Frequently required to lift a minimum of 40 pounds.
• Frequently communicates (exchanges information, converse with, express oneself) with subordinates, vendors, supervisors, and community at large
• Excellent verbal and written communications skills, articulations and instruction of policy and procedure.
• Coach staff in accordance with organizational policy and best practices.
• Occasionally exchange information in communication with individuals who are agitated, confrontational or difficult patrons from a variety of socio-economic, cultural and religious backgrounds
• Occasionally required to traverse public transportation to attend meetings and/or participate in presentations and training seminars

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.