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Fleet Operations Support Specialist II

Cox Automotive
  • Carmel, Indiana
    30+ days ago

    Job Description

    Cox Fleet keeps your fleet moving. 
     
     
    *** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS2 to 317-597-8130 ***  
     
     
    EOE, including disability/vets
     
     
    Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. 
     
     Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers.  also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. 
     
    Cox Fleet is currently hiring a Fleet Operations Support Specialist II, The Fleet Operations Support Specialist II will focus on managing, maintaining, and supporting driver service platforms while consulting with customers to drive further value throughout the organization. This role will focus specifically on telematic program support and will include asset management, customer support, invoicing, reporting and supporting program growth initiatives.  Cox Fleet is looking to drive efficiently by bringing automation to our programs for operational teams utilizing programs and systems. Position will require a consultative approach, excellent customer service, strong vendor management and attention to detail. The position will be supporting all divisions under the Cox umbrella of businesses as well as external customers.
     
    • Manage procurement, deactivation and warranty process for telematic devices
    • Work with telematic vendors, drivers and maintenance facilities to ensure proper installation and continued functionality
    • Partner with Cox Fleet and telematic provider(s) to troubleshoot issues
    • Maintain user, driver and corporate hierarchy and permissions for responsible programs
    • Consult with stakeholders to provide reporting to maximize value of corporate programs
    • Maintain knowledge of program updates and train users on new and existing features
    • Ensure billing accuracy and timely processing of payment
    • Help build and create automations with providers and Cox systems
    • Support field teams during BCP events

    Minimum qualifications include:
    • High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field
    • 3 years asset, client or account management experience preferred
    • Strong interpersonal skills and the ability to effectively communicate with peers, business partners, and leadership
    • Ability to interact with internal and external business partners supporting corporate policy, standards, processes and procedures
    • Proficient in understanding, analysis, and management of vehicle information to provide recommendations
    • Ability to demonstrate a consultative approach to customer needs, run reports and interpret data to draw conclusions
    • Strong proficiency with computers and Microsoft Office programs; strong MS Excel proficiency required
    • Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high-energy environment
    • Strong customer service and organization skills required
    • Works well in a team environment by supporting departmental initiatives and goals
    • Provide excellent communication skills, both written and verbal
    • Ability to sit or stand for prolonged periods of time
    • Ability to perform repetitive data entry tasks, manual dexterity
     
    Preferred qualifications include:
    • Bachelor’s degree
    • Fleet and telematics experience
     
    “Please note: This posting is for informational purposes only and does not constitute an official job application. To be considered for employment, all candidates must submit their application directly through official Cox careers website.  Applicants who complete Applications that are received through third-party postings, social media, or other channels will be invited to submit an official Application through the company’s career site.”

    Numbers & Facts

    LocationCarmel, Indiana
    Websitehttps://www.coxautoinc.com/fleet-services

    Skills

    • Analysis Skillsunmatched
    • Asset Managementunmatched
    • Automationunmatched
    • Automotive Repair and Maintenanceunmatched
    • Billingunmatched
    • Business Supportunmatched
    • Communication Skillsunmatched
    • Computer Skillsunmatched
    • Consultingunmatched
    • Corporate Policiesunmatched
    • Customer Support/Serviceunmatched
    • Data Entryunmatched
    • Detail Orientedunmatched
    • Equipment Maintenance/Repairunmatched
    • Establish Prioritiesunmatched
    • Facilities and Maintenanceunmatched
    • Heavy Equipment/Vehiclesunmatched
    • High School Diplomaunmatched
    • Identify Issuesunmatched
    • Interpersonal Skillsunmatched
    • Leadershipunmatched
    • Maintenance Servicesunmatched
    • Manual Dexterityunmatched
    • Microsoft Excelunmatched
    • Microsoft Officeunmatched
    • On Site Supportunmatched
    • Operational Supportunmatched
    • Organizational Skillsunmatched
    • Painting (Facilities and Maintenance)unmatched
    • Payment Processingunmatched
    • Presentation/Verbal Skillsunmatched
    • Procurement Managementunmatched
    • Reporting Skillsunmatched
    • Sales Managementunmatched
    • Team Playerunmatched
    • Time Managementunmatched
    • Vehicle Fleetsunmatched
    • Vendor/Supplier Managementunmatched
    • Writing Skillsunmatched

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